Senior student services advisor, office of undergraduate law programs

Founded in 1896, the Gould School of Law has a distinguished past built on the principles of equity and excellence, and the courage to break new ground. USC first introduced legal education in Southern California. Today, the Law School continues to make history through its philosophy of innovation and through its people. USC Gould cultivates analytical ability, ethical values, and a spirit of collegiality that prepare students for meaningful careers benefiting society. It was one of the first law schools to engage students in clinical programs and remains a leader in experiential education.

The Gould School of Law, Office of Undergraduate Law Programs, is seeking a self-motivated and high energetic candidate who thrives in a fast paste environment to join our collaborative team as a Senior Student Services Advisor. This candidate will advance and promote our mission of introducing students to the concepts of law early in their undergraduate studies. Reporting to the director of undergraduate programs, this position touches upon all aspects of a student’s academic lifecycle and will serve as the advisor for prospective and current students in two undergraduate degrees, multiple minor programs and other specialized programs. Our ideal candidate is team driven and will work closely with other members of our staff to help coordinate recruitment and outreach operations, oversee departmental day-to-day activities, coordinate outreach needs within and outside of Gould, engage with campus partners, administrative and other relevant units at the university, and support a foundation for strategic growth.

In addition to advising prospective and current students, the Sr. Student Services Advisor will assist with orientation, registration, undergraduate record services, accessibility services, final exams and other student services functions as requested. The Sr. Student Services Advisor will evaluate student problems, academic, administrative or personal, and refer students to the appropriate student services offices for additional counseling, and liaise with other offices on behalf of students to facilitate problem resolution.

The successful candidate will demonstrate skills and interest in recruitment, outreach, academic advisement with strong interpersonal and communication skills with a genuine interest in working with students, staff, and faculty involved with undergraduate courses and programs.

Preferred Qualifications:

Preferred Education: Master's degree in related field

Preferred Experience: 3 years in a similar or related role

Preferred Field of Expertise: Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system

Job Accountabilities:

The Student Services Advisor is responsible for student recruitment, outreach and the day-to-day administrative functions of the Gould Undergraduate Programs Office. Duties include but are not limited to:

• Coordinate outreach and recruitment services to a diverse group of prospective students and their families.
• Provide recruitment, outreach, and admissions related leadership and guidance to advising colleagues.
• Develop expertise and understanding of the university’s student services, degree requirements and academic policies to ensure accurate and proactive advising.
• Maintain a caring, helpful, compassionate, and professional approach to advising students.
• Respond to inquiries and requests from prospective students and current student-related services.
• Coordinate program services with other offices and colleagues on campus. Serve as a resource for information-exchange on student and program services, student affairs, and advisement.
• Provide individual and group advising and administrative support to undergraduate law students.
• Research, maintain, and analyze enrollment, graduation, student assessment, and other program data; prepare reports for planning, assessment, and internal or external use.
• Make formal presentations to small or large groups of prospective and current USC students, as required. Assist with planning and coordinating student programs, program services and special events.
• Attend recruiting events on and off campus during weekdays and occasional weekends.
• Coordinate program services and/or activities, meetings and events. Represent the law school at meetings and events.
• Arrange with vendors for various services. Ensure satisfactory follow through on assigned areas of responsibility.
• Assist with undergraduate registrar and student affairs related tasks – including registration, exam administration and proctoring, student accommodations and academic integrity matters.
• Coordinate communication materials promoting programs and activities, e.g., newsletters, bulletins, fact sheets, brochures and our website.
• Assists with orientation, commencement and other law school events as required, each year. Adhere to the highest standard of ethics and best practices of academic advising.
• Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The ideal candidate will demonstrate:

• Familiarity with university’s Student Information System (SIS) and undergraduate advising systems (Advise USC).
• Experience with undergraduate student advising and recruitment.
• Familiarity with undergraduate policies related to advising, student affairs and academic services.
• Experience with office administration in a university/higher education setting.
• High level of professionalism.
• Ability to manage multiple projects concurrently in a fast past environment.
• Excellent written and oral communication.
• Highly organized with attention to detail.
• Proficiency with Google Docs, Microsoft Office, Constant Contact, Canva.
• Proficient skills in cross-function communication and conflict resolution.
• Highly efficient, able to succeed in a deadline-driven environment.
• Extremely reliable, thorough, resourceful, and proactive.

ATTENTION: Applicants must upload a cover letter and a resume to be considered for this position.

Learn more about our benefits and perks here: https://employees.usc.edu/benefits-perks/

The Gould School of Law (Gould) considers candidates that demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values. Gould holds a unique position in society, and within the university, as every aspect of these principles are influenced by and can be protected through legal rules and institutions. At Gould, we are proudly committed to maintaining a community in which each person respects the rights of others to live, work, and learn in peace and dignity, to be proud of who and what they are, and to have equal opportunity to realize their full potential as individuals and members of society.

The hourly rate range for this position is $34.35/hour - $38.46/hour When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor's degree

Additional Education Requirements Combined experience/education as substitute for minimum education

Minimum Experience: 3 years

Minimum Skills: Directly related experience in student services and programming with ability to lead

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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