About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Senior Site Manager is responsible for overseeing office services operations across one or more client services locations. This role drives operational excellence, exceptional guest experiences, and a strong culture of teamwork, accountability, and service. The Senior Site Manager oversees the site operations, ensuring efficient processes and high-quality service delivery. This role involves strategic planning, customer relationship management, and continuous improvement.

Essential Job Responsibilities

• Lead and manage a team providing high-quality office and hospitality services
• Fosters a culture of accountability, respect, and high performance among staff
• Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
• Provides excellent elevated concierge style customer service to all end-users at the site
• Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
• Develop and implement strategic plans and business innovation strategies
• Maintain outstanding organizational abilities
• Continuously looks for opportunities to increase the efficiency of our on-site operations
• Seeks opportunities to increase our capabilities and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential Opensity candidates for available positions at the site
• Hires, trains, manages, and evaluates all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Compiles, collects, and reports all data necessary to provide the client with monthly management reports
• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

Education: High School Diploma required; associate; bachelor or relevant work experience preferred.

Experience: Prior experience in a supervisory capacity is required. Supervisory experience should include performance management, hiring, training, scheduling and other management duties. Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire office services and hospitality teams to deliver consistently high-quality guest service while operating independently.

Physical Requirements:

• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 80,000 to 100,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.