Job Summary

The Senior Operations Manager builds and leads the production leadership team, executes the manufacturing strategy, and oversees the daily management system. This role is accountable for the production team’s performance and operational results across all shifts. Key responsibilities include developing and retaining leaders, defining skill requirements, establishing standard work, and partnering closely with HR, Finance, Planning, Maintenance, Engineering, R&D, and Quality.

Essential Functions

• Lead Safety, Quality, and Food Safety as a role model for the entire organization
• Lead people development, training, and engagement for production managers, supervisors and team members
• Set priorities across a 24-hour period within the value stream to ensure that commitments are achieved and improvements are made
• Champion the Bridgetown Performance System initiatives across the organization
• Systematically identify, prioritize, and reduce losses through collaborative and data-based root cause analysis; teach and coach others
• Serve as a role model for cross-functional partnership and collaboration
• Be a leader and change agent to drive out waste in the manufacturing department
• Champion and role model mission and values of the organization
• Employ an active leadership style, spending >50% of time on production floor
• Track, analyze, and report operational performance across all shifts through the daily management system
• Leverage technology to deliver better results
• Partner cross-functionally to implement changes regarding production capability, tooling, machine replacement and staffing
• Develop open lines of communication to engage the team and improve employee morale
• Partner with HR to staff, develop, and evaluate production managers
• Support new processes and product development
• Assure a clean and safe working environment for all employees
• Maintain GMP standards and emphasize prevention of potentially hazardous conditions
• Actively promote awareness of safety to all employees. Address unsafe acts and unsafe conditions
• Manage team objectives, performance reviews, training needs and development plans
• Ensure food safety policies and procedures are enforced, and food safety issues are reported, including increased focus on cleaning standards and execution

Knowledge, Skills and Abilities

• 5-8 years of relevant food manufacturing experience; including direct supervisory experience; bakery experience preferred
• Bachelor’s degree preferred
• Strong ability to engage and develop employees and leaders
• Proven ability to build effective teams
• Ability to communicate and understand work instructions in English
• Strong conflict resolution skills and ability to work with others at all levels of organization
• Proficient at Microsoft Suite

Working Conditions/Physical Factors

Positions require standing, repetitive movement, bending and twisting, and using hands to handle objects; exposure to sustained noise levels; exposure to a variety of food allergens; working in very hot temperatures; exposure to hazards such as machinery, slippery floors, ladders and powered industrial vehicles. May be required to wear personal protective equipment (PPE). Ability to stand for 85-90% of shift, sometimes up to 12 hours must be able to ascend and descend stairways, ladders, and ramps. Must be available for all shifts (24/7 production), including some weekends and holidays. Ability to maintain a flexible work schedule as needed.

Other Duties as Assigned

Job duties may change at management's discretion.