Job Details

Job Location: OCAC - Oklahoma City, OK

Position Type: Full Time

Salary Range: $60000.00 - $60000.00

Position Summary

The Visitor Experience Manager leads the day-to-day operations of Oklahoma Contemporary’s Visitor Experience (VE) team and helps ensure that every guest receives a welcoming, inclusive, safe and engaging experience. This position is responsible for hiring, training, scheduling, coaching and supervising Visitor Experience staff while maintaining consistent service and operational standards throughout Oklahoma Contemporary’s public spaces.

Qualifications

Essential Job Functions

• Team Leadership and Supervision: Lead, supervise and support the Visitor Experience team, including Visitor Experience Leads and Associates.
• Visitor Experience and Hospitality: Establish and maintain high standards for welcoming, assisting and communicating with visitors.
• Gallery and Public-Space Operations: Oversee daily Visitor Experience operations throughout galleries, reception areas and other designated public spaces.
• Safety, Security and Incident Response: Work closely with Security and Operations to support the safety of visitors, employees, artwork and the facility.
• Events and Cross-Departmental Coordination: Coordinate Visitor Experience staffing and front-of-house needs for exhibitions, openings, public programs, special events and other organizational activities.
• Administrative and Operational Responsibilities: Maintain accurate schedules, staffing records, training materials, procedures and departmental documentation.

Leadership Expectations

The Visitor Experience Manager is expected to be a visible and accessible leader for front-line staff, communicate expectations clearly and follow through consistently.

Qualifications Required

• Previous experience supervising or managing employees in visitor services, hospitality, museums, arts and culture, retail, customer service, events or a related environment.
• Strong interpersonal and customer-service skills.
• Excellent verbal and written communication skills.

Preferred

• Experience working in a museum, gallery, performing arts center, cultural organization or nonprofit.
• Experience managing hourly or part-time employees.

About Oklahoma Contemporary

Oklahoma Contemporary Arts Center encourages artistic expression in all its forms through exhibitions, performances, educational programs and community engagement.

Equal Employment Opportunity

Oklahoma Contemporary Arts Center is an equal opportunity employer and is committed to maintaining an inclusive workplace.