Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Gathers and documents functional business requirements and processes. Performs Fit/Gap Analysis. Develop specifications, design solutions, performs setup, configurations and testing of planning, budgeting, forecasting and financial consolidation systems including the development of custom forms, scripts and reports. Troubleshoots and resolves testing issues. Recommends application functionality and features that could be implemented. Create and manage service requests with application vendors to resolve existing application issues or functionality. Acts as a liaison between the Enterprise Application Services team and the Business users. Responsible for Functional and technical documentation.

HOW YOU’LL CONTRIBUTE

Research, design, develop, test and implement new planning, budgeting, forecasting and financial consolidation applications and systems.

• Requirements Gathering – Leads meetings to determine business needs and documents them.
• Conducts Feasibility study of the requirements
• Research financial management, budgeting, planning and forecasting packaged application functionality and features that could be implemented to meet business requirements.
• Performs Fit/Gap Analysis
• Configure application software to deliver new or modified functionality.
• Develops functional and technical specifications, design solutions and create forms and scripts based on application module capabilities
• Performs application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolution
• Develops application extension solutions and resolves application issues.
• Acts as a liaison between the Enterprise Application Services team and the Business users.
• Prepare test plans and execute, lead and support user testing.
• Responsible for the resolution of production issues.
• Creates and manages service requests with application vendors to resolve application issues or functionality.
• Perform QA application testing.
• Modifies and enhances existing applications.
• Plans and/or monitors all the tasks and/or phases involved in successful delivery of application solution.
• Responsible for in-depth technical/functional knowledge of the application as well as business process knowledge of the groups using the application.
• Guides and mentors other resources as directed by leadership.
• Develop and maintain models and documentation necessary to describe intended standard functionality
• Performs installation, migration, maintenance, troubleshooting, performance tuning and administration of financial/planning applications for enterprise clients
• Required to perform duties outside of normal work hours based on business needs.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

Bachelor's Degree in Information Systems, Computer Science, Engineering, Finance, or related field

Typically 5-7 years of directly related experience

Subject matter expert one or more financial modules.

Certification in planning, budgeting, forecasting or financial consolidation Applications – Large Packaged Software preferred

Business Analysis Certification such as CBAP or CCBA preferred.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Good written and oral communication skills.
• Strong organizational or Project Management skills
• Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users.
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks required to maintain system functionality.
• Demonstrated ability to analyze and interpret complex business processes and systems.
• Experience working on projects involving multiple application modules and integration with other systems.
• Experience working on complex projects delivered on time and error-free.
• Strong interpersonal skills
• Demonstrated ability to work under pressure and meet deadlines
• Working knowledge of planning, budgeting, forecasting and financial consolidation /packaged application functionality and features.
• Has background that combines functional expertise, business management and technical skills with an understanding of information technology.
• Familiarity creating process documentation, training procedures, and standard operating procedures.
• Standard Microsoft Office skill set.
• Fluent in multiple application development languages to an expert level.
• Expertise in designing programs and applications
• Ability to quickly grasp concepts related to industry specific design/development

Pay Range

$102,175 - $136,200 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.