Position Overview

International Motors is seeking a Senior End User Support Specialist – Night Shift to join our End User Support organization. This position provides hands-on technical support to employees during the night shift, focusing on troubleshooting and resolving end-user technology issues, maintaining service continuity, and ensuring incidents and service requests are handled accurately and efficiently during off-hours coverage.

General Posting statement for salaried night shift roles:

As International Motors continues to grow in San Antonio, we are expanding our production operations with the introduction of a night production shift. The night shift is Monday through Thursday from 5:30 PM to 4:00 AM, with production planned to begin in early 2027. This is a salaried position supporting a manufacturing operation. While the primary schedule aligns with the designated production shift, employees are expected to provide operational support as needed to meet business objectives. This may require working outside normal production hours, including extended shifts, production startup activities, recovery efforts, and occasional weekend support based on operational requirements.

Shift Differential: 10% differential upon transitioning to Night Shift work schedule.

Responsibilities

• Diagnose and resolve end-user hardware, software, access, Microsoft 365, and workplace technology issues.
• Manage incidents and service requests through the IT service management process, including documentation, resolution, and escalation when necessary.
• Support endpoint-related activities such as device troubleshooting, configuration, replacement, and general lifecycle support.
• Work with infrastructure, application, security, and other IT support teams when issues require additional expertise.
• Identify recurring problems and document solutions or knowledge that can improve future support.
• Provide professional, customer-focused support while maintaining service expectations during the night shift.

Minimum Requirements

• Bachelor's degree and at least 1 year of experience providing IT technical services and support using network remote access
• OR
• Master’s degree and no experience
• OR
• At least 3 years of experience providing IT technical services and support using network remote access

Additional Requirements

Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Strong Windows desktop and laptop troubleshooting skills and familiarity with Microsoft 365 applications.
• Experience supporting enterprise hardware, software, user access, and endpoint-related issues.
• Experience with ServiceNow or another IT service management/ticketing platform.
• Strong problem-solving skills and the ability to work independently during night-shift coverage.
• Clear written and verbal communication skills with a strong customer-service mindset.
• Ability to manage multiple incidents and requests while appropriately prioritizing business-impacting issues.