Job Summary - Senior Clerk

The successful incumbent will work be the in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.

Your Specific Responsibilities

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients.
• Assists clients with completion of consents, forms and applications as needed.
• Collects and updates client demographic information.
• Schedules client appointments and completes appointment reminder phone calls.
• Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS).
• Provides receipts to clients.
• Reconciles cash, check and credit card payments.
• Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies.
• Resolves routine billing errors and omissions with clinic staff.
• Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System.
• Answers routine billing questions from and staff and clients.
• Scans and attaches documents to client medical records.
• Process requests for copies of medical records in accordance with State law and HIPAA.
• Uses various office equipment including telephones, fax, copy machines and scanners.
• Orders supplies for admitting area when needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of medical insurance.
• Knowledge of patient confidentiality laws.
• Strong internal and external customer service skills.
• Strong verbal and written communication skills in addition to good listening skills.
• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity.
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Ability to independently solve problems.
• Ability to work effectively and cooperatively with others.
• Ability to work with a diverse population.
• Ability to review data for accuracy and completeness.
• Ability to perform mathematical calculations.
• Ability to prepare accurate reports and correspondence.

Qualifications:

Minimum

• At least 2 years of computer experience.
• At least 2 years’ experience working in a fast-paced customer service position.

Preferred

• 6 months’ cash handling experience.
• At least 1 year experience working in a medical office setting.
• Bilingual in Spanish and English.

Where You Will Work:

St. Petersburg Health Department: 205 Dr MLK Jr St N, St. Petersburg FL 33701

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions;
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.