Senior business analyst - it

Job Description

Link Technologies, a Las Vegas-based IT consulting firm, is currently seeking a Senior Business Analyst – IT to join our team to support a major gaming and hospitality client with operations in multiple countries. This on-site role will lead business analysis activities for complex application implementations, serving as a key link between business operations, IT teams, and external vendors.

Key Responsibilities

• Lead end-to-end business analysis for complex application implementations, from requirements discovery through solution validation and business acceptance.
• Plan and facilitate stakeholder interviews, requirements workshops, process reviews, and cross-functional working sessions to define and validate business needs.
• Develop and maintain clear business and functional requirements, process maps, use cases, acceptance criteria, and supporting specifications.
• Own requirements traceability and change impact analysis, ensuring approved requirements remain aligned with project scope, solution design, testing, and deployment.
• Challenge assumptions, identify conflicting or incomplete requirements, and facilitate timely decisions among business stakeholders, IT teams, and vendors.
• Evaluate proposed application solutions against operational requirements; identify functional gaps, integration dependencies, risks, and opportunities for process improvement.
• Partner with Project Managers, Application Support, Infrastructure, Cybersecurity, vendors, and business stakeholders to coordinate requirements and resolve cross-functional dependencies.
• Lead business analysis activities supporting user acceptance testing (UAT), including test scenarios, acceptance criteria, requirements validation, defect clarification, and business sign-off readiness.
• Support implementation readiness, including business process changes, operating procedures, user documentation, and training requirements in collaboration with responsible teams.
• Provide clear status updates on requirements, decisions, risks, and outstanding issues; escalate matters requiring leadership direction.
• Promote consistent business analysis practices, documentation quality, and knowledge sharing; provide guidance and mentorship to other Business Analysts.
• Handle multiple initiatives and changing priorities while maintaining accuracy, stakeholder alignment, and delivery commitments.
• Adhere to company policies and maintain appropriate confidentiality and professional standards.

Required Qualifications

• Minimum of 6 years of relevant Business Analyst or Systems Analyst experience, including significant responsibility for complex enterprise application implementations.
• Experience working across the full application delivery lifecycle, including requirements, solution design, UAT, deployment, and operational transition.
• Strong knowledge of requirements elicitation, business process mapping, functional specifications, requirements traceability, and change impact analysis.
• Ability to understand application integrations, data flows, system dependencies, and the operational implications of technical decisions.
• Proven ability to facilitate workshops, influence stakeholders, resolve competing priorities, and communicate effectively with both technical and non-technical audiences.
• Experience defining UAT acceptance criteria and test scenarios and supporting defect resolution and business acceptance.
• Strong analytical thinking, attention to detail, sound judgment, and ability to work independently across multiple priorities.
• Demonstrated customer focus, collaboration, adaptability, initiative, integrity, and willingness to coach less-experienced colleagues.

Preferred Qualifications

• Experience in hospitality, healthcare, construction, or other highly regulated environments with extensive compliance requirements.
• Experience working in complex multi-system operating environments.
• Familiarity with POS, PMS, and CMS applications. These qualifications are preferred but not required.

Education

Bachelor's degree in computer science, information technology, business information systems, or a related field.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Corporate Headquarters: 9505 Hillwood Drive, Suite 150, Las Vegas, NV 89134 | Phone: 702-233-8703 | Fax: 702-233-8053 | Locations in: Denver, CO, and Phoenix, AZ