Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

This position is responsible for administration and work related to Memorial's business or clinical applications. Provides day-to-day management of applications for complex or large applications. Responsible for supporting systems designing, building, testing, debugging and installation.

Responsibilities:

• Maintains advanced knowledge of current operational workflows that are supported through the business or clinical applications.
• Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues.
• Tests and troubleshoots existing and proposed systems in order to resolve and anticipate application issues, but also to verify accuracy and compliance with Memorial procedures.
• Serves as a mentor and technical resource for junior analyst to gain expertise on more specialized and complex clinical applications and functions.
• Leads vendor selection, data management, and process improvement activities for assigned business application.
• Contributes to the design and upgrade of systems to ensure up-to-date versions.
• Provides guidance to vendors on patches and upgrades needed to existing business systems in order to ensure up-to-date and reliable functionality fit for Memorial.
• Generates and analyzes reports for a specific application in order to inform Memorial's decision making process, improve efficiency, and to outline workflow and processes.
• Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
• Manages multiple applications projects or serves as a project lead for a application module or system that requires high level of subject matter expertise or certifications related to a specific application.
• Performs complex work for assigned applications including analyzing system capabilities to resolve questions of program intent, identifying output requirements, input data acquisition, reporting techniques and structure, and data controls.
• Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
• Contributes to the planning of application development and deployment, looking at existing information to identify areas for improvement.
• Independently provides viable resolution to end-user inquiries and problems related to applications, consulting with appropriate vendors where needed.
• Recognized subject matter expert for assigned clinical application and may manage special projects for applications teams aimed at advancing the customer experience, reporting, and overall work and data flow through the system.
• Researches market and industry data to understand the use and prevalence of specific clinical applications within healthcare systems.
• Develops or modifies established processes and procedures, leveraging market and industry research, to support application efficiency and improvement.

Competencies:

ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, ANALYSIS AND DECISION MAKING - IT, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, HEALTHCARE INFORMATION SYSTEMS, HIPAA, IT APPLICATIONS, IT CUSTOMER SUPPORT, PROBLEM SOLVING, PROJECT MANAGEMENT (IT), RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, SYSTEMS ADMINISTRATION, TEAM WORK

Education and Certification Requirements:

Associates: Information Technology (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May require specialized knowledge in a business line. Required Work Experience: Minimum Five (5) years of relevant experience. Other Information: Additional Education Info: Computer Science, or related field. Relevant work experience may substitute for education requirement.

Working Conditions and Physical Requirements:

Bending and Stooping = 40%
Climbing = 20%
Keyboard Entry = 60%
Kneeling = 40%
Lifting/Carrying Patients 35 Pounds or Greater = 20%
Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
Lifting or Carrying > 75 lbs Non-Patient = 20%
Pushing or Pulling 0 - 25 lbs Non-Patient = 40%
Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
Pushing or Pulling > 75 lbs Non-Patient = 20%
Reaching = 40%
Repetitive Movement Foot/Leg = 0%
Repetitive Movement Hand/Arm = 60%
Running = 0%
Sitting = 60%
Squatting = 40%
Standing = 60%
Walking = 60%
Audible Speech = 60%
Hearing Acuity = 60%
Smelling Acuity = 0%
Taste Discrimination = 0%
Depth Perception = 60%
Distinguish Color = 60%
Seeing - Far = 60%
Seeing - Near = 60%
Bio hazardous Waste = 20%
Biological Hazards - Respiratory = 20%
Biological Hazards - Skin or Ingestion = 20%
Blood and/or Bodily Fluids = 20%
Communicable Diseases and/or Pathogens = 20%
Asbestos = 0%
Cytotoxic Chemicals = 20%
Dust = 60%
Gas/Vapors/Fumes = 20%
Hazardous Chemicals = 20%
Hazardous Medication = 20%
Latex = 20%
Computer Monitor = 60%
Domestic Animals = 20%
Extreme Heat/Cold = 0%
Fire Risk = 0%
Hazardous Noise = 20%
Heating Devices = 0%
Hypoxia = 0%
Laser/High Intensity Lights = 20%
Magnetic Fields = 20%
Moving Mechanical Parts = 20%
Needles/Sharp Objects = 0%
Potential Electric Shock = 20%
Potential for Physical Assault = 0%
Radiation = 20%
Sudden Decompression During Flights = 0%
Unprotected Heights = 0%
Wet or Slippery Surfaces = 20%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer:

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net