Senior account manager

The Senior Account Manager serves as the strategic leader for assigned client relationships. You will partner with Account Managers to deliver exceptional client experiences while helping clients solve business challenges and identify opportunities for long-term growth. This role acts as a trusted advisor by understanding each client's business, industry, and competitive landscape, anticipating needs, solving complex challenges, and proactively recommending solutions that drive client and agency success. Success is measured by the strength of client relationships, account growth, Account Manager development, operational excellence, and the overall success of the agency.

Key Responsibilities

• Serve as strategic lead for assigned client relationships, including key accounts.
• Build trusted partnerships by understanding each client's business and industry.
• Identify growth opportunities through proactive strategic recommendations.
• Ask thoughtful questions that uncover better client solutions.
• Anticipate client and project risks and resolve issues before they escalate.
• Read between the lines to uncover client needs, risks, and opportunities.
• Coach and develop Account Managers in strategy, communication, and leadership.
• Partner with Account Managers on account planning, priorities, and schedules.
• Participate in kickoffs, presentations, milestone reviews, and post-mortems.
• Review milestone creative for strategic alignment and quality.
• Monitor account health, profitability, client satisfaction, and growth.
• Review and approve client billing to support account profitability.
• Lead by example, rolling up your sleeves whenever the team needs support.

Success Measures

• Growth of existing client relationships and agency revenue.
• Exceptional client satisfaction and long-term retention.
• Development of AM’s who consistently deliver the J.Schmid client experience.
• Strong account profitability and financial stewardship.
• Successful identification of strategic opportunities that create value for clients.
• Early identification and resolution of client and business risks.
• Consistent collaboration across departments while maintaining appropriate billable utilization.

Reports to the Account Services Director