Job Details

Job Location: Annapolis-Old Mill - Annapolis, MD

Position Type: Full Time

Salary Range: $18.00 - $20.00 Hourly

Job Category: Admin - Clerical

SECTION 1: Job Summary

Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser).
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience.

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and team mate support needs.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.