Salesforce adminstrator

Required Skills & Experience

• 4-7 years of Salesforce Administration experience.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud administration.
• Experience managing end-user support and incident resolution in an enterprise environment.
• Hands-on experience with ServiceNow ticket management.
• Good understanding of Salesforce security model, automation tools (Flows), reports, and dashboards.
• Working knowledge of Salesforce DX (SFDX), metadata deployment, and release management processes.
• Experience with Bitbucket source control, code merging, branching strategies, and repository maintenance.
• Familiarity with Jenkins CI/CD pipelines and deployment processes.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Salesforce Administrator Certification.
• Experience working in Agile/Scrum environments.
• Basic understanding of Apex, Lightning Components, and Salesforce development lifecycle.

Key Responsibilities

• Administer and maintain Salesforce environments, including user management, security, profiles, permission sets, reports, dashboards, flows, and customizations.
• Provide day-to-day support to business users by analyzing, troubleshooting, and resolving Salesforce-related issues.
• Manage and track incidents, service requests, and enhancements through ServiceNow ticketing.
• Collaborate with business stakeholders to gather requirements, identify root causes, and implement effective solutions.
• Support Salesforce release management activities, including deployments and post-deployment validation.
• Work with development teams on code promotion, branch management, and merge activities using Bitbucket.
• Assist in maintaining CI/CD processes using Salesforce DX (SFDX) and Jenkins.
• Perform system testing, regression testing, and coordinate UAT activities.
• Monitor system health, data quality, and platform adoption.
• Maintain system documentation, knowledge articles, and support procedures.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.