Sales support & training strategy manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Sales Support & Training Strategy Manager is an individual-contributor program manager within the Client Solutions Resources & Training team, with balanced responsibility for coordinating sales support and developing training strategy across Treasury and Payment Solutions. On the sales support side, the role equips sales teams with product expertise, compelling demonstrations, and practical tools that strengthen opportunities. On the training strategy side, the role assesses learning needs, recommends priorities, and implements scalable education approaches that build knowledge, readiness, and consistent execution across sales and client-facing teams.

Success is measured equally through the effectiveness of sales support and the impact of training strategy. Key indicators include seller readiness, demonstration quality, stakeholder satisfaction, learning adoption, knowledge retention, resource utilization, and contribution to stronger sales execution and client outcomes. The position has no direct reports and does not own a sales quota or product roadmap; it delivers results through subject matter expertise, program coordination, cross-functional influence, demonstrations, training solutions, and quantifiable client satisfaction.

The ideal candidate is a hands-on, consultative professional who combines sales support experience with training strategy, instructional design, presentation, facilitation, project coordination, and stakeholder management capabilities. This individual can simplify complex product capabilities, assess learning needs, tailor demonstrations and training solutions, manage work across multiple partners, and influence outcomes in a complex financial services or technology environment.

Key Responsibilities

Sales Support Strategy & Execution

• Coordinate and continuously improve sales support practices for Treasury and Payment Solutions, aligning resources, processes, and engagement approaches with sales priorities and opportunity needs.
• Partner with sales professionals to clarify opportunity context, define engagement goals, prepare product positioning, and anticipate questions or objections.
• Plan, prepare, and deliver tailored product demonstrations that clearly connect capabilities to prospect objectives and desired business outcomes.
• Provide product expertise, consultative guidance, and presentation support throughout the sales cycle.
• Maintain repeatable demonstration standards, discovery practices, presentation assets, and seller-readiness tools that improve consistency, quality, and scalability.

Training Strategy & Learning Solutions

• Develop and maintain a training strategy for Treasury and Payment Solutions that aligns learning priorities, curricula, resources, and delivery approaches with business objectives and workforce needs.
• Deliver engaging training through instructor-led sessions, live and recorded webinars, virtual learning environments, and other appropriate venues based on audience needs, content, and business objectives.
• Translate business and learner needs into structured learning journeys, curricula, role-based development plans, and targeted training solutions.
• Apply adult-learning and instructional-design principles to create effective instructor-led, virtual, self-directed, and blended learning experiences.
• Coordinate governance, prioritization, maintenance, and evaluation practices that keep training accurate, relevant, scalable, and aligned with changing products and business priorities.

Enablement, Learning Content & Product Expertise

• Create and maintain demonstration scripts, learning modules, facilitator guides, participant materials, product guides, job aids, assessments, and reinforcement resources.
• Coach sales and client-facing teams to conduct effective discovery, position solutions clearly, and apply product knowledge with confidence.
• Maintain deep working knowledge of Treasury and Payment Solutions products, including SinglePoint capabilities, client workflows, competitive positioning, adoption needs, and implementation considerations.
• Partner with Product teams on updates, launches, training-readiness activities, and modernization of demonstration and learning resources.
• Ensure sales enablement and training materials remain accurate, accessible, compliant, audience-centered, and aligned with approved positioning and instructional standards.

Cross-Functional Leadership & Collaboration

• Build strong partnerships across Sales, Product, Treasury Management, Operations, Implementation, Client Support, Marketing, and other client-facing teams.
• Work with subject matter experts to maintain accurate product knowledge and convert technical information into practical sales guidance and effective learning experiences.
• Coach and support colleagues who contribute to sales enablement, product demonstrations, instructional design, facilitation, or training delivery, without direct supervisory responsibility.

Measurement & Continuous Improvement

• Establish balanced measures for sales support effectiveness and training impact, including seller readiness, demonstration quality, stakeholder satisfaction, participation, learning adoption, knowledge retention, resource utilization, and performance improvement.
• Use sales partner feedback, learner feedback, assessment results, utilization data, and business outcomes to refine strategy, content, and delivery practices.
• Identify patterns across sales opportunities and learning needs and recommend improvements to product positioning, enablement resources, curricula, demonstrations, and cross-functional processes.
• Scale sales support and training practices while maintaining accuracy, consistency, responsiveness, instructional quality, and a strong learner experience.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Eight to ten years of experience in project management activities

Preferred Skills/Experience

• Bachelor's degree in Business, Communications, Marketing, Education, Instructional Design, or a related field, or equivalent professional experience.
• 5+ years of experience spanning sales enablement, presales support, training strategy, instructional design, product demonstrations, facilitation, or related disciplines.
• Demonstrated experience supporting sales opportunities and developing product, role-based, or departmental training strategies.
• Ability to conduct effective discovery and learning needs assessments and translate findings into tailored demonstrations, curricula, and training solutions.
• Strong facilitation, presentation, storytelling, instructional design, project management, strategic thinking, and stakeholder management skills.
• Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly and credibly.
• Ability to independently manage multiple opportunities, training initiatives, deliverables, and priorities in a fast-paced, highly collaborative environment.
• Experience within financial services, treasury management, payments, banking, fintech, or business-to-business technology.
• Experience supporting complex sales cycles and coordinating product, role-based, or departmental learning programs.
• Knowledge of treasury management platforms, payment workflows, client onboarding, and related operational considerations.
• Experience creating scalable demonstration, sales enablement, curriculum, or blended-learning programs.
• Experience measuring sales support and training effectiveness through feedback, assessments, analytics, knowledge retention, performance indicators, and business outcomes.
• Experience coaching presenters, facilitators, sales professionals, or other client-facing colleagues through influence rather than formal supervision.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.