ABOUT THE OPPORTUNITY

We are partnering with an established, highly respected company on Maryland's Eastern Shore to find an experienced Sales Manager to lead its Sales & Design team.

This is an exciting opportunity for a results-driven sales leader who enjoys developing people, building high-performing teams, and driving revenue growth while delivering an exceptional customer experience.

The ideal candidate combines strong sales leadership, pipeline management, and coaching skills with a customer-first approach. Experience in construction, home improvement, custom pools, or other high-value consultative sales environments is highly desirable.

KEY RESPONSIBILITIES

Sales Leadership & Team Development

• Lead, coach, and develop a team of Sales & Design Consultants, Customer Service Representatives, and sales support personnel.
• Establish clear performance expectations, sales goals, and accountability measures.
• Mentor sales professionals to manage their own pipelines, build customer relationships, and successfully close deals.
• Support recruiting, onboarding, training, and retention of sales team members.
• Foster a collaborative, results-oriented sales culture.

Sales Performance & Pipeline Management

• Oversee the sales pipeline from initial lead through signed contract.
• Drive revenue growth, profitability, conversion rates, and overall sales performance.
• Conduct weekly sales meetings, pipeline reviews, and individual coaching sessions.
• Develop accurate sales forecasts and monitor performance against established targets.
• Identify opportunities to improve lead conversion, sales processes, and closing effectiveness.

Customer Experience & Cross-Functional Collaboration

• Ensure an exceptional, white-glove customer experience throughout the sales process.
• Maintain high standards for proposals, estimates, presentations, and customer communication.
• Collaborate with Marketing to optimize lead generation and conversion.
• Partner with Production and Operations to ensure accurate project expectations and seamless handoffs.
• Help resolve customer concerns while maintaining strong relationships and protecting the company's reputation.

Sales Systems, Reporting & Process Improvement

• Utilize CRM and sales management platforms to track opportunities, performance, and forecasting.
• Monitor key performance indicators, including conversion rates, average deal size, sales cycle length, and win/loss ratios.
• Support the implementation and adoption of sales technology, including Salesforce and JobTread.
• Identify opportunities to streamline processes and improve sales team efficiency.
• Provide regular sales performance updates to executive leadership.

QUALIFICATIONS

Required:

• Proven experience in sales management, team leadership, or a comparable sales leadership position.
• Demonstrated success coaching sales professionals and achieving revenue targets.
• Strong understanding of sales pipelines, forecasting, KPIs, and performance.