Sales & logistics support specialist

Summary of job contents

The Sales and Logistics Support Specialist supports Festo Didactic's Industrial Workforce Development (IWD) offering by managing customer data, preparing quotations, processing orders, and coordinating training logistics. This role ensures accurate order fulfillment, high-quality customer support, and efficient delivery of training solutions through effective coordination of sales operations, customer transactions, and training equipment logistics. The position plays a key role in delivering an exceptional customer experience while supporting the successful execution of workforce development programs.

Key accountabilities

• Receives and processes requests to create, modify, and inactivate customer records in ERP and related business systems.
• Evaluates customer and prospect data for completeness, accuracy, duplication, and data quality issues across CRM and ERP systems.
• Operates ERP and CRM systems to create, change, maintain, and inactivate customer, prospect, contact, opportunity, and related sales information.
• Receives requests for quotation and creates, updates, and tracks quotations for Festo and Didactic entities using the appropriate ERP, CRM, and quotation processes.
• Receives and reviews inquiries for quotations, sales orders, sales order status, delivery status, and customer/account information.
• Interacts directly with sales leadership, Sales District Managers, Regional Contact Center personnel, customers, and other Festo employees regarding leads, quotations, orders, shipping information, and follow-up.
• Expedites orders and assists in resolving quotation, order-entry, delivery, CRM, and customer-data issues.
• Receives incoming calls, emails, web inquiries, leads, and other communications; accurately captures information, routes leads to the appropriate sales resource, and follows up as necessary.
• Maintains CRM lead and opportunity records, including lead capture, qualification support, assignment/routing, status updates, follow-up tracking, pipeline hygiene, and reporting.
• Supports consistent sales-process execution by ensuring customer interactions, quotes, leads, opportunities, and order-related information are accurately documented and current.
• Other tasks and responsibilities may be assigned as required.

Knowledge and Experience

• SAP, Customer Master Data, and order-entry processes
• CRM administration and lead-management processes
• Quotation creation and managements
• Excellent communication skills, both written and oral
• Conflict solving Skills
• Attention to detail
• Computer literacy- MS Office, CRM and ERP/order-entry systems
• Ability to lift up to 30 lbs

Benefits

Festo Corporation offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Festo Corporation is committed to providing a comprehensive benefits package to its employees which includes...Medical, Dental, Vision, Flexible Spending Programs, Short-term and Long-term disability, 401k, Pet Insurance, Paid Holidays, Paid time off, Educational assistance and many more.

Festo is an equal opportunity employer. We believe that the best way to attract and retain a diverse workforce is to encourage a culture of inclusion within our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.