Position Overview

Department: Southview

Schedule: Monday - Friday, 8:00AM - 5:00PM (no call, no weekends)

Work Location: UAB St. Vincent's Birmingham

Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more.

Now a proud part of UAB Medicine, Southview Medical Group is a long-standing, multi-specialty physician practice with a history of caring for Birmingham-area patients for more than a century at our facilities located at UAB St. Vincent’s Birmingham and UAB Medicine St. Vincent’s One Nineteen. Our physicians provide a broad range of primary and specialty care services focused on long-term health and wellness. Join our team that includes more than 30 providers — spanning internal medicine, cardiology, infectious disease, endocrinology and gastroenterology — as we care for more than 51,000 unique patients every year over more than 130,000 annual patient visits.

What You Will Do

The Telephone Triage Registered Nurse (RN) provides professional nursing care and clinical assessment via phone and electronic communication to patients seeking medical advice or care coordination. This role is responsible for evaluating patient symptoms, determining appropriate levels of care, providing clinical guidance based on established protocols, and ensuring timely communication and follow-up with providers and patients. The Telephone Triage RN promotes patient safety, access, and satisfaction while supporting efficient clinic operations.

1. Provide nursing assessment, triage, and advice to patients via telephone or electronic communication following established clinical guidelines and protocols.
2. Assess patient symptoms to determine urgency and recommend appropriate disposition (e.g., same-day appointment, urgent care, ER, or home care).
3. Communicate with providers to relay urgent clinical information or obtain treatment orders as needed.
4. Document all patient interactions, assessments, advice given, and provider communications accurately in the Electronic Health Record (EHR).
5. Coordinate care and follow-up with clinic staff to ensure continuity and efficiency in patient care.
6. Educate patients on medication use, treatment plans, and self-care instructions within the scope of nursing practice.
7. Review incoming test results, provider messages, and refill requests; respond or route appropriately per established protocols.
8. Support patient scheduling by determining appropriate visit types and urgency.
9. Monitor and manage nurse triage calls and inboxes in accordance with established response time standards.
10. Participate in ongoing education, training, and quality assurance activities to maintain current knowledge of triage protocols and best practices.
11. Maintain compliance with HIPAA, OSHA, and clinic infection control and safety policies.
12. Demonstrate professionalism, courtesy, and compassion in all patient and team interactions.
13. Maintain regular and punctual attendance.
14. Performs other duties as assigned.

What You Will Need

Licenses / Certifications / Registrations

Active RN license in good standing with the Alabama Board of Nursing required.

BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted.

Minimum Requirements

Graduate of an accredited school of nursing required.

Current Registered Nurse (RN) license in the State of Alabama required.

Minimum 2 years of clinical nursing experience preferred; experience in triage, primary care, family practice, or ambulatory setting preferred.

Experience with EHR systems and clinical documentation preferred.

Additional Preferences

No additional preferences.

About UAB St. Vincent’s

UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting impact.