JOB SUMMARY

The RN Clinical Manager will oversee and coordinate clinical care at the Newbridge, Cane Creek, and Westridge Family Medicine clinics, under the supervision of the Practice Administrator. The RN Clinical Manager will oversee and support patient flow, develop, implement and ensure adherence to clinical procedures and manage emergent situations. The RN Clinical Manager will assist in the management and planning of how services are delivered and contribute to the process of strategic planning, influencing and responding to organizational priorities for the clinical practice in conjunction with the Practice Administrator and in collaboration with other clinical leadership.

SPECIFIC RESPONSIBILITIES

ADMINISTRATIVE

Demonstrates and supports a professional practice model that allows clinical support staff and business office staff to work in collaboration with interdisciplinary partners to achieve high quality patient outcomes. Responsible for the resolution of issues pertinent to daily clinical activities. Leads the implementation of policies and procedures within the practice. Leads and supports onboarding and training of new clinical support staff. Participates in interviews and makes hiring recommendations for clinical staff with input from Practice Administrator. Keeps abreast of changes in the field of clinical nursing through continuing personal and professional growth. Attains knowledge and competencies regarding current practice reflective of the specialty area or practice setting and integrates evidence based practice and research findings into the practice environment. Ensures Infection Prevention compliance in coordination with organizational infection prevention support teams. Ensures compliance with accrediting body standards. Participates in Clinical and MAHEC committees and meetings as appropriate.

TEAM LEADERSHIP

Maintains a cooperative relationship among health care teams by communicating information, responding to requests, building rapport, and participating in team problem solving methods. Promotes quality and efficiency of patient care. Monitors quality of care, identifies areas for quality improvement and confers with the Practice Administrator for solutions issues. Ensures consistent quality of ambulatory care regardless of cultural, economic, social or medical condition differences among patients. Assesses quality and appropriateness of patient care provided by clinical staff (MAs, CNAs, RNs) in conjunction with the clinical leadership team and initiates remediation plans as appropriate. Serves as a role model for clinical staff by demonstrating professionalism with minimal unplanned absences and consistent punctuality in reporting to work. Leads QI projects and supports the implementation of quality improvement initiatives. Actively supports CQI activities through active participation while also ensuring staff participation in CQI meetings, etc. Maintains timely, open, and positive communication with business office and other ancillary support staff for coordination of patient care. Assists the Practice Administrator in evaluating progress toward achievement of project goals and expected outcomes and disseminates information to the team members involved in the required care. Support the engagement of staff in MAHEC’s performance evaluation feedback and professional goal setting process.

CLINICAL

Fills in and performs all duties required, for clinical/lab staff to provide optimal staffing, accessibility, ensure efficiency in clinic flow and quality of patient care. This role description is a general description of the essential job functions. It is not intended to describe all the duties the RN Clinical Manager may perform.

KEY COMPETENCIES

• Communication Skills: Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
• Decision Making: Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
• HealthCare Knowledge: Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
• Interpersonal Skills: Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
• Organizational Values: Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
• Problem Solving: Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

COMPUTER

Proficiency with Microsoft Office programs, especially Outlook, Word, Excel, Power Point. Ambulatory Electronic Health Record (EHR) system experience. Previous experience with Allscript or working knowledge of other EHR systems preferred.

FOREIGN LANGUAGE

Spanish speaking skills preferred.

PHYSICAL DEMANDS

Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) Physical Activity: Frequent (34 - 66% of Workday).

SUPERVISORY RESPONSIBILITIES

This role will work in coordination with the Practice Administrator and in collaboration with other Family Medicine Clinic Leadership to supervise the clinical and business office support staff at Newbridge, Cane Creek, and Westridge Family Medicine clinics.

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS

Successful completion of an accredited Registered Nursing program Bachelor of Science in Nursing. Minimum three years RN clinical experience. Two (2) years’ experience in nursing supervision.

PREFERRED QUALIFICATIONS

Ambulatory care and EHR experience. Experience working with students and residents.

REQUIRED LICENSES

Currently licensed by the North Carolina Board of Nursing as a Registered Nurse. Current BCLS certification.

SCHEDULE

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION

$89,250, full time + full benefits available. At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities. Thank you for your interest in employment with Mountain Area Health Education Center in Asheville, NC, where we are committed to improving health in western North Carolina through innovative health professions education and compassionate healthcare. MAHEC was established in 1974 to improve training and retention of healthcare professionals across our region. We are dedicated to excellence in clinical care, health professions education, and innovative practices that can be replicated nationally. The largest of the nine state AHEC's, MAHEC serves NC's 16 westernmost counties to address national and state concerns with the supply, retention, and quality of health professionals especially in rural areas.