JOB SUMMARY

The RN Clinical Coordinator is responsible for clinical oversight in all Memorial Medical Associates (MMA) practice locations. In collaboration with the MMA Clinical leadership team, they are responsible for conducting research and implementing best practices to provide safe, high-quality care to all patients. Assists the MMA Clinical Leadership team in developing education and training for all clinical staff in the MMA practices, to be competent and function at the highest level of proficiency, safety, and regulatory compliance. This position will work closely with all clinical staff, providers, and MMA leadership to standardize workflow and drive clinical excellence. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

PRIMARY JOB RESPONSIBILITIES

• Works closely and provides clinical support to staff and providers in all MMA practices.
• Develop and deliver standardized clinical training to clinical staff on hire and annually, at a minimum, for all MMA practice locations.
• Provide one-on-one clinical support and training for any clinical staff requiring extra support.
• Coordinate, under the supervision of the MMA Clinical Manager, the Medical Assistant (MA) certification program.
• Conduct daily scheduled visits to MMA practices to observe clinical workflows, audit documentation, and evaluate clinical skills.
• Acts as a liaison between MMA and Memorial Healthcare for, but not limited to, The Joint Commission, MIOSHA/OSHA, CLIA, quality and safety, and infection control.
• Assists MMA clinical leadership team with coordinating appropriate follow up for any safety event in MMA practices that impacts clinical care and participate in Root Cause Analysis as applicable.
• Assists with development and coordination of the preceptor program for clinical staff.
• Partner with IS to ensure training on Electronic Medical Record workflows to ensure proper documentation and compliance with quality metrics.
• Perform regular, randomized chart audits to verify accuracy of clinical intake data, medication reconciliation, allergy to determine opportunities for improvement.
• Coordinate performance improvement projects that impact clinical care in MMA practices, in collaboration with practice managers and the MMA clinical leadership team.
• In collaboration with the MMA clinical leadership team, provides day to day support for the vaccine management program.

DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

Other duties as assigned.

JOB SPECIFICATIONS

EDUCATION

Associate Degree of Nursing (ADN) or Bachelor of Science of Nursing (BSN) required. RN License required.

EXPERIENCE

A minimum of two (2) years of nursing experience required. Provider Practice experience preferred.

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

These physical requirements are not exhaustive and additional job-related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements. Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs. Vision: Requires the ability to perceive the nature of objects by the eye. Near acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet. Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment. Speaking/Hearing: Ability to give and receive information through speaking and listening.

ESSENTIAL TECHNICAL ABILITIES

Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.

ESSENTIAL MENTAL ABILITIES

Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations. Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.

ESSENTIAL SENSORY REQUIREMENTS

Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals. Able to hear for work-related purposes.

INTERPERSONAL SKILLS

Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication. Required to remain calm when adversity is encountered. Open, honest, and tactful communication skills. Ability to work as a team member in all activities. Positive, cooperative and motivated attitude.