Rise technical support staff i

Description Summary: The AAMU-RISE enterprise supports multiple contract customers for Alabama A&M University. RISE performs on a variety of projects and tasks across the government and industrial arena. Multiple full-time positions are available for technical support on these initiatives.

Pay varies depending on the candidate grade/tier, and by the applicable task order.

Examples of Duties Essential Duties and Responsibilities: The successful candidate will be expected to perform per the customer specification either onsite at AAMU, or at the customer facilities, as determined by the task. Investigate and resolve technical issues per customer requirements. Provide technical assistance and support as required. Troubleshoot existing systems, and perform upgrades; based on customer needs. Ability to prioritize activities and document process as necessary. Ability to execute assigned tasks and procedures. Some creativity and latitude are expected. Typically reports to a project leader or engineer. Relies on experience and judgment to plan and accomplish goals. Ability to multitask.

Typical Qualifications Minimum Position Requirements (including certifications, licenses, etc.): 2-year degree or equivalent credentials, and any other educational requirements necessary to satisfy customer specifications. 0-5 years of experience, or as appropriate for the position.

Supplemental Information Knowledge, Skills, and Abilities: Ability to perform tasks per customer requirements. General knowledge of a wide range of computer systems software, applications, hardware, and communications. Ability to simultaneously coordinate and complete multiple projects. Advanced troubleshooting techniques. Maintains records of completed tasks. Ability to communicate verbally and in writing.