Revenue Operations Overnight Manager

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary

The Overnight Revenue Audit Manager oversees overnight valet revenue operations, ensuring accurate reporting, effective auditing, and strong staff performance. This role manages client and guest relations, maintains compliance with company standards, and ensures secure, efficient parking operations while fostering a positive team environment and supporting client satisfaction.

Primary Objective

To ensure the accuracy and security of overnight revenue operations while leading the team in delivering exceptional service, maintaining operational compliance, and supporting client satisfaction through effective auditing, staff management, and seamless overnight valet operations.

Duties and Responsibilities

• Revenue Management and Audit: Ensures accurate overnight revenue operations by overseeing revenue controls, auditing postings with the front desk, managing overnight reporting, and tracking hot cars to maintain operational accuracy and compliance.
• Staff Management and Training: Oversee all overnight staff, handling hiring, training, compliance, and performance management while ensuring adherence to company policies.
• Communication and Client Relations: Ensures clear communication with management, promotes a team-oriented work environment, and proactively resolves client needs to support smooth and successful overnight operations.
• Operational Oversight: Responsible for working 40+ hours on-site during overnight hours (10 PM – 7 AM), conducting regular rounds to all locations to ensure smooth operations.
• Quality and Service Standards: Responsible for ensuring all overnight associates consistently deliver exceptional customer service, maintain a professional appearance in proper uniform, and strictly follow company procedures and standards.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred.

Certificates and Licenses

A valid driver’s license and reliable transportation are required for this role.

Work Environment

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments.