Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.

Inspired by place, united by purpose, defined by you, The Little Nell is a Relais & Châteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary

The Retail Boutique Supervisor supports the daily operations of a high-end luxury Boutique. This role helps drive sales performance, uphold exceptional store-conditions, and maintain elevated visual merchandising standards. The Supervisor provides day-to-day guidance to team members, ensures smooth retail operations, and delivers outstanding customer service. This position reports to the Director of Operations.

Job Posting Deadline

Applications for this position will be accepted until November 8, 2026.

Essential Job Functions/Key Job Responsibilities

• Support the training and supervision of employees in job duties, department standards, and store policies
• Coach team members on product knowledge, cross-selling techniques, and luxury service expectations
• Provide input on staff performance and support the Manager in performance-related discussions
• Manage and maintain accurate retail inventory levels, ensuring product availability across all sizes and categories
• Conduct and support monthly inventory counts, reconciling variances and reporting discrepancies to management
• Enter, update, and maintain accurate product data, quantities, and adjustments in Book4Time, ensuring system integrity
• Monitor incoming and outgoing merchandise, including receiving, transfers, and returns, to support accurate inventory tracking and minimize loss
• Prepare and generate inventory reports (monthly, seasonal, and ad hoc) to support forecasting, replenishment, and operational decision-making
• Assist in preparing the store for end-of-season inventories and participate in scanning and physical counts
• Maintain store displays, signage, lighting, and fixtures to luxury brand standards
• Track customer inquiries and buying needs, sharing observations and product recommendations with management
• Deliver anticipatory service to all customers and help maintain accurate customer preference profiles
• Assist in resolving customer comments and complaints, escalating issues as appropriate
• Promote and maintain a safe, clean, and organized work environment
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Bachelor's degree in Business, Marketing or related field, preferred
• Two years of related experience in management in a high-end luxury retail setting, required

Knowledge, Skills & Abilities

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work well in a fast-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Familiarity with company rules, regulations, and operational standards
• Knowledge of high-end luxury retail product
• Ability to create visual displays, merchandise and design store layouts
• Ability to identify straightforward issues and propose simple solutions
• Strong teamwork skills and the ability to collaborate effectively with others
• Knowledge of internal processes, workflows, and decision-making protocols
• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
• Ability to handle difficult customer interactions and ensure high levels of satisfaction

Additional Information

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster