Position Summary

The Residential Supervisor is responsible for the oversight of a team of employees contributing to the day-to-day activities for the assigned location. They will provide direction, instruction and advice in order to achieve quality supports for the participants.

Key Attributes

Key attributes of a frontline leader are leadership, problem solving, emotional intelligence, empathy, active listening, communication skills, and teamwork.

Education and Experience

Graduation from an accredited high school, with preference for college education. Prefer at a minimum of two years direct experience with supporting people with IDD.

Required Skills/Abilities

Requires strong skills in the areas of verbal and written communication, team building, conflict resolution, problem solving, assessment, and use of technology. Ability to pass criminal background test. Proven capability to effectively manage a wide range of responsibilities. Proficiency in budget management and financial oversight for residential homes. Proficiency in Microsoft Word and Excel. Valid driver’s license with insurability and a clean driving record required. Candidates must have the ability to pass a qualifying criminal background check and drug test.

Physical Requirements

Ability to work five 8-hour shifts involving standing, sitting, walking, reaching, bending. Ability to drive bussettes/vans, support people with getting on and off, operating a wheelchair lift, securing wheelchairs as needed. Ability to push a person in a wheelchair as needed. Ability to support a person with bathing, hygiene, dressing, supporting them with transferring to a bed, wheelchair as needed. Ability to carry in groceries, cleaning supplies after supporting people with shopping. Ability to assist with cleaning and cooking including vacuuming, dusting, mopping, sweeping, cleaning toilets, showers, tubs, etc.

Duties/Responsibilities

• Recruitment & Onboarding: Collaborate with HR to fill open positions completing second interview in a timely manner. Complete onboarding process for all new hires. Ensure all required documentation and training are completed and maintained for all direct reports.
• Staff Supervision & Development: Conduct regular performance evaluations along with coaching and mentoring. Implement performance improvement plans when needed. Deliver continuous training and constructive feedback to support staff development.
• Scheduling & Time Management: Coordinate with Workforce Managers to maintain accurate schedules. Review and approve timesheets weekly. Resolve scheduling conflicts promptly.
• Medical Oversight & Health Compliance: Ensure medication procedures are followed and documented. Collaborate with nurses to address medical needs. Train staff on incident reporting and abuse prevention.
• Nutrition & Meal Planning: Prepare or coordinate menus based on nutritional assessments. Ensure food purchasing aligns with menus and dietary needs. Monitor food safety and storage practices.
• Environmental & Safety Management: Conduct regular safety drills and document results. Complete preventative maintenance checklists monthly. Ensure all safety supplies are stocked and accessible.
• Vehicle & Resource Management: Maintain vehicle cleanliness. Maintain maintenance practices including accident reports, work orders and DJIs.
• Direct Support & Individualized Services: Provide direct support when needed. Train staff on Individual and Behavior Support Plans. Monitor assistive technology and remote supports.
• Team Collaboration & Communication: Attend and contribute to team meetings regularly. Maintain open communication with staff, participants, and community. Address concerns and unexpected priorities promptly.

Black Hills Works, Inc. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.