Resident services manager

STYL Residential is looking for a Resident Services Manager to apply a proactive, customer-centric approach and the ability to thrive in a dynamic, fast-paced environment at our community, The View at Shelby Farms.

About Us

STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product and experience. STYL offers opportunities for career advancement and professional development within a fast-growing portfolio of properties that span across the country, from the East coast to the West. We set high standards and provide our team members with the tools to be successful and perform at their best. If you are a team player that is looking to learn and advance your career, come work with STYL!

Job summary

STYL Residential is looking for a hardworking individual who is looking to grow their career in property management with a fast-growing company. This position requires a combination of exceptional customer service skills, organizational abilities, and a keen understanding of residential property management. The Resident Services Manager is responsible for overseeing various aspects of resident relations, including handling inquiries, resolving concerns, organizing community events, and fostering a positive living environment.

Essential Job Functions

• Serve as the primary point of contact for residents' inquiries, requests, and concerns, maintaining through communication and the ability to respond to residents to avoid escalation of problems.
• Develop and maintain positive relationships with residents, fostering a sense of community and belonging.
• Address resident complaints and issues promptly and effectively, striving for timely resolution.
• Assist with leasing activities, including showing available units to prospective tenants, conducting tours, and explaining rental terms and policies.
• Perform marketing and leasing functions to maintain budgeted or greater occupancy for the property.
• Collaborate with the leasing team to ensure a smooth move-in process for new residents.
• Plan, coordinate, and execute community events and activities aimed at enhancing resident engagement and satisfaction.
• Organize social gatherings, educational workshops, and recreational events to foster a sense of community within the property.
• Oversee the usage and maintenance of on-site amenities, such as fitness centers, pools, and communal spaces.
• Ensure amenities are clean, functional, and accessible to residents while adhering to safety protocols.
• Maintain accurate records of resident interactions, requests, and lease agreements.
• Communicate important information, updates, and announcements to residents via newsletters, email, or other appropriate channels.
• Assist with rent collection, delinquency management/collections and evictions.
• Acts as the on-site supervisor in the absence of the property manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor and managing the operation of the community in compliance with Company policies, procedures and business practices.
• Stay informed about relevant housing regulations, lease agreements, and property policies.
• Ensure compliance with fair housing laws and regulations in all resident interactions and transactions.
• Collaborate with property management staff, maintenance personnel, and other relevant teams to address resident needs and maintain the property's overall functionality.
• Participate in regular meetings and training sessions to enhance team effectiveness and property performance.

Education and Experience

College degree preferred At least 2 Years direct experience in multi-family property management Proficient in Microsoft Office products (Excel, Outlook, Word Etc.) Knock and One Site experience preferred Demonstrate diligence, patience, diplomacy, follow-through, tact, fairness, integrity, and common sense. Must be motivational and goal driven. Excellent written and verbal communication skills. Ability to handle multiple tasks and multiple priorities simultaneously.

Who We Are Looking For

Highly motivated, outgoing self-starter who is excited to join a growing company Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication Available to work weekends and extended hours based on needs of the community Reliable and team oriented Positive attitude and willingness to learn Outstanding verbal, written and listening skills Excellent negotiation and problem-solving skills Efficient time management and ability to prioritize multiple projects Strong interpersonal skills.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants. Must be able to lift up to 15 pounds at times. Must be able to walk across a property with stairs and in a variety of weather. Must be able to work weekends and extended hours on a rotating schedule on Wednesdays.

What We Offer

We invest in our people because we believe in our people. STYL offers training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care and parking. Maternity and paternity leave, PTO & holidays, we offer a clear path for career advancement with a portfolio that continues to grow nationwide.

Equal Employment Opportunity

STYL Residential is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.