Job Details

Job Location: Hana Gardens - Senior Living (926) - El Cerrito, CA 94530

Position Type: Full Time

Education Level: High School Degree or equivalent

Salary Range: $26.79 - $31.26 Hourly

Travel Percentage: Occasional travel during the workday

Job Shift: Day

Job Category: Nonprofit - Social Services

Position Summary

The Resident Services Coordinator II (RSC II) operates as an experienced practitioner responsible for delivering EHRSI's tiered service bundles (universal, targeted, intensive) across multiple properties or mixed-demographic communities. The RSC II provides first level support independently across all service domains, adapting coaching-based practice to diverse resident populations while managing a more complex caseload of 60-80 active relationships.

Essential Duties and Responsibilities

1. Service Delivery and First Level Support (Across Domains)
2. Crisis Response, Safeguarding & Complex Case Management
3. Partnership Coordination & Referral Management
4. Trauma-Informed Practice & Resident Relationship Building
5. Data, Outcomes & Equity
6. Property Management Collaboration & Site Team Integration
7. Team Collaboration, Mentorship & Organizational Learning

Qualifications

2-4 years of experience in human services, community development, social services, or related fields OR equivalent combination of education and experience.