Resident services coordinator ii - el mirage & casa de shanti

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property.

Pay: $21-23/hour, depending on experience.

Location & Schedule: El Mirage Apartments (20 hours/week) & Casa de Shanti Apartments (20 hours/week) | El Mirage & Phoenix, AZ

Benefits

• Several health insurance plans to choose from, dental (includes free basic dental option) and vision insurance
• Early close Fridays (3 paid hours each Friday)
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• 403b + match
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas and New Year's Holiday
• Paid time off to volunteer (8 hours a year)
• Paid parental & caregiver leave
• Employer-paid life insurance
• Free Employee Assistance Plan
• Pet insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
• Maintain all reporting requirements set by funding and/or government agencies.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to guide them towards appropriate services and resources.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Participate in and/or lead activities in collaboration with partner agencies that enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.