Job Details

Level: Entry

Job Location: Wexford Carlow (1034) - Dublin, CA 94568

Position Type: Full Time

Education Level: High School Degree or equivalent

Salary Range: $26.79 - $31.26 Hourly

Travel Percentage: Occasional travel during the workday

Job Shift: Day

Job Category: Nonprofit - Social Services

Wage Range: Minimum $26.79 - Maximum $31.26 an hour

POSITION SUMMARY

The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles (universal, targeted, intensive) to residents at single or multiple assigned properties. The RSC I provides first level support across all service domains—housing stability, economic mobility, health & wellness, digital inclusion, and youth/family engagement—using trauma-informed, coaching-based practice to advance resident stability, mobility, and wellbeing outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Service Delivery & First Level Support (Across Domains)
2. Crisis Response, Safeguarding & Conflict Resolution
3. Community Resource Navigation & Partnership Coordination
4. Trauma-Informed Care & Resident Relationship Building
5. Data, Outcomes & Accountability
6. Property Management Collaboration & Site Team Integration
7. Team Collaboration & Organizational Learning

Qualifications

EDUCATION and/or EXPERIENCE

Required: 1-2 years of experience and/or training in human services, community outreach, customer-facing roles, or related fields OR equivalent combination of education and experience. Entry-level candidates with strong interpersonal skills and willingness to learn will be considered.

PREFERRED SKILLS and/or ABILITIES

Required Skills and Abilities Domain Literacy: Working knowledge (or willingness to learn) of housing, economic, health, digital, and youth/family support domains—sufficient to conduct credible initial conversations, provide basic coaching, and recognize when specialist intervention is needed.