Job Details

Level: Entry

Job Location: Ashland Village Apartments (560) - San Leandro, CA

Position Type: Full Time

Education Level: High School Degree or equivalent

Salary Range: $26.79 - $31.26 Hourly

Travel Percentage: Requires travel during the workday

Job Shift: Day

Job Category: Nonprofit - Social Services

Wage Range: Minimum $26.79 - Maximum $31.26 per hour

POSITION SUMMARY

The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles (universal, targeted, intensive) to residents at single or multiple assigned properties. The RSC I provides first level support across all service domains—housing stability, economic mobility, health & wellness, digital inclusion, and youth/family engagement—using trauma-informed, coaching-based practice to advance resident stability, mobility, and wellbeing outcomes.

Working under supervision of the RSM, the RSC I delivers Tier 1 universal programs directly (workshops, wellness checks, community events), provides coaching-based first level support to residents across domains, and facilitates warm handoffs to partner-delivered specialists when intensive or specialized services are needed. The role ensures accurate documentation in EHRSI's CRM (Salesforce), embeds equity and resident voice into daily practice, and contributes to EHRSI's partnership-enabled, cost-neutral service delivery model.

Impact

The ability to effectively coordinate first level support and facilitate appropriate specialist referrals directly impacts EHRSI's mission by allowing residents to maintain housing stability for longer periods, enhancing quality of life, and advancing equity and opportunity for all.

Role Parameters

• Caseload Ratio: Approximately 25-60 active resident relationships at across assigned properties (aligned to 1:150 family, 1:125 senior, 1:100 PSH ratios)
• Deployment: Site-based; assigned to one property (family, senior, or supportive housing)
• Location: Varied property locations across EHRSI portfolio
• Transition Note: In 2026, RSC I roles operate within existing staffing, focusing on tiered bundle delivery and accurate outcome tracking. From 2027 onward, RSC I becomes part of a regional operations structure supported by Partner-Delivered Specialists (Youth, Health, Financial Coaching) and central functions (Training & QA, Outcomes & Analytics, Resident Voice, Partnership Development).

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Service Delivery & First Level Support (Across Domains)
   • Deliver Tier 1 Universal Programs directly: Facilitate community-building activities: workshops, wellness checks, social clubs, community events
   • Coordinate afterschool programs, youth activities, and parent engagement workshops
   • Provide technology access support, digital literacy training, and basic troubleshooting
   • Deliver financial literacy workshops and employment readiness activities
   • Organize health fairs, food distribution, and preventive wellness initiatives
   • Provide coaching-based first level support across all service domains: Housing Stability, Economic Stability, Health & Wellness, Digital Inclusion, Youth & Family
   • Recognize when first level support is insufficient and initiate referrals to partner-delivered specialists under supervision.
2. Crisis Response, Safeguarding & Conflict Resolution
   • Respond to resident crises and urgent situations using trauma-informed de-escalation techniques
   • Report child, dependent adult, and elder abuse and neglect according to California State law as a mandated reporter
   • Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions
   • Document crisis incidents accurately in CRM within 24 hours and participate in post-incident debriefs
3. Community Resource Navigation & Partnership Coordination
   • Build and maintain relationships with local service providers and community partners
   • Maintain up-to-date knowledge of local resource directories and eligibility requirements
   • Conduct follow-up with residents after referrals to ensure service connection and satisfaction
4. Trauma-Informed Care & Resident Relationship Building
   • Build trust-based relationships with residents through consistent presence, active listening, and non-judgmental support
   • Apply trauma-informed, strengths-based approaches in all resident interactions
5. Data, Outcomes & Accountability
   • Accurately document all resident interactions, referrals, service delivery, and outcomes in EHRSI's CRM (Salesforce) within 48 hours
   • Track attendance, participation rates, and service utilization for all programs
6. Property Management Collaboration & Site Team Integration
   • Serve as an active member of the site team, working collaboratively with property manager and other site staff to meet property needs
7. Team Collaboration & Organizational Learning
   • Participate actively in reflective practice sessions, peer learning, and case consultations

Qualifications

Required: 1-2 years of experience and/or training in human services, community outreach, customer-facing roles, or related fields OR equivalent combination of education and experience.

Preferred: Training or experience working with diverse cultures and specific populations (families, seniors, people with developmental disabilities, chronic mental illness, HIV/AIDS).

PREFERRED SKILLS and/or ABILITIES

• Domain Literacy
• Coaching-Based Practice
• Technology Proficiency
• Cultural Competency
• Interpersonal Skills
• Organizational Skills
• Commitment to Equity

CERTIFICATES, LICENSES, REGISTRATIONS

Must have access to reliable transportation to travel during the business day to Eden properties, training sites, and retail stores.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and other legal documents.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.