Resident property manager

Key things that you want to know about this role:

• Job Level: 2+ years’ experience will set you up for success in this role
• Job Location: This important role supports our Reserve at Hollywood (288 units multifamily) located in Atlanta, GA
• Position Type: Full-time and the ability to be on call to support our residents in emergencies
• Pay Range: Starting at $60+K /YEAR -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

Position Summary

Owns resident account administration, collections, recertifications and renewals. Delivers timely, courteous resident communication and accurate Yardi records while the Senior Area Manager retains overall property, staff, maintenance and financial accountability.

Collections and Resident Accounts

• Collect, post and reconcile rent and approved fees; prepare deposits and maintain accurate Yardi account records under company controls.
• Conduct daily collection outreach and document calls, notices, payment arrangements and delinquency follow-up.
• Prepare required delinquency, inspection and lease-violation notices as assigned; assemble eviction and move-out account packets and coordinate legal follow-through under Senior Area Manager direction and company policy.
• Respond to resident account concerns promptly; coordinate with the Resident Services Coordinator for assistance referrals without transferring collection decisions to the Resident Services Coordinator.

Recertification, Renewals, and Compliance

• Maintain a forward-looking recertification and renewal calendar, including 120-day advance tracking where required by company policy.
• Prepare annual/interim recertifications, verifications, TICs, addenda and full renewals; obtain outstanding documents and submit packets for required compliance approval.
• Ensure correct rent/income limits, set-asides, applicable agency notices and timely file uploads; maintain accurate and audit-ready resident records.
• Follow Fair Housing requirements and property-specific LIHTC, HOME, RD, HUD and other applicable program rules; escalate unclear compliance decisions.

Resident Relations and Site Coordination

• Provide professional resident communication on renewals, account questions, document requests, maintenance follow-up and notices.
• Record move-out notices, coordinate resident account closeout and supply accurate move-out information to the Senior Area Manager and Leasing Specialist.
• Support limited office coverage and participate in daily huddles; provide collections, delinquency, recertification and renewal reports.
• Refer physical-asset, staffing, purchasing and major resident escalations to the Senior Area Manager rather than assuming full property-manager responsibilities.

Requirements

• 2+ years of Property Management experience, specializing in tax credit
• Affordable-housing resident-account and compliance experience preferred
• Strong Yardi experience
• Strong communication skills
• Organization skills
• Collections skills

Performance Measures

• Collection rate, delinquency aging, on-time recertifications and renewals, account accuracy, documented follow-up, file audit readiness and resident service.

Full-Time Benefits:

• Eligibility for semi-annual merit increases: January and July
• Paid every Friday
• Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.