Registrar float

Position details:

Part-time 2 days per week, 7 a.m. to 3:30 p.m., rotating weekends. Mandatory orientation the first week 8 a.m. to 4:30 p.m. Position will support Emergency and Outpatient areas. Must be willing to travel to other sites including Farmington Hills, Livonia, Dearborn, and Canton. Please note: this position does offer PTO benefits, but does not offer healthcare benefits.

Job Summary

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.

Essential Functions

• Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information.
• Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order.
• Verify patient information with third party payers. Collect insurance referrals and documents on EPIC.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Financial Advocacy: Screen all patients self-pay & out of network patients using the EPIC tools.
• May issue receipts and complete cash balance sheets in specified areas where appropriate.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Provide excellent service to our clinical and “downstream” departments and physicians as users of our registration services.

Qualifications

Required

• High School Diploma or equivalent
• 1 year of relevant experience customer service role or health care industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min).

Preferred

• Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU.