Position Objective:

To efficiently and effectively provide patient triage and a variety of nursing treatment functions including but not limited to; assessment of symptoms, prioritizing patient appointments, determining patient disposition, and providing feedback to provider.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Triage Nurse assures that communication with each caller will be handled in a professional and tactful manner.
• Communicates with patients regarding their medical questions, medication inquiries, etc.
• Handles follow-up calls to patients per provider request.
• Triage incoming patient calls regarding medical concerns and determine appropriate disposition (schedule appointment, Urgent Care, ER).
• When appropriate, the caller’s symptoms will be assessed and triaged using the nursing process and approved guidelines to assist in obtaining the appropriate level of care and/or self-care advice.
• Provide patient education in alignment with treatment goal(s).
• Advise patients on health maintenance and disease prevention.
• Monitor provider in basket to assist the provider in patient intervention and/or forwarding message to the provider for additional clinical guidance.
• Debrief/communicate with provider as needed.
• Document all patient-provider-staff communication in EPIC.
• Communicates with insurance companies to obtain required authorizations, if applicable.
• Maintain accurate, detailed reports and records.
• Participate and oversee performance and quality improvement activities.
• Work collaboratively with RN Care Managers, LPNs and Medical Assistants in support of clinical providers and patients’ needs.

Educational/Experience Requirements:

Graduate of an accredited School of Nursing.

Two years of related clinical nursing experience.

Required License/Certifications:

Current Maryland Board of Nursing license.

CPR through the American Heart Association (BLS for Healthcare Providers level).

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Medium Work.

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Updated: 2.5.24

Pay Range

$30—$39.99 USD

Luminis Health Benefits Overview:

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

*Benefit offerings based on employment status

Opt-in for text notifications!

Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.

To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.

Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.