Regional director of onsite communities

Why We Need You:

CAMS is currently seeking a full-time, in-house Regional Director to support the on-site community operations in the Charlotte, NC market. In this hands-on leadership position, you'll be responsible for business retention by ensuring that our clients receive the highest-quality customer service, meeting financial and operational goals and growing our client base in the region. In addition, you'll serve as a mentor for your team and lead them in their personal and professional development.

What You'll Do Here:

• Directly oversee and manage performance requirements for On-site Community Managers
• Work closely with the business development team to provide local expertise, promote the CAMS brand, and foster new business growth within your region
• Communicate periodically with the top 10% of Community Association Board Presidents for the region
• Monitor the account management processes and make recommendations for change that enhances quality, efficiency, and costs
• Provide leadership to plan and execute company strategies and operations
• Provide oversight for continuous quality improvement initiatives while building and maintaining positive relationships with clients and service providers
• Work with the Regional Vice President and Senior Vice President to identify resources to meet operational needs
• Work with the HR Team to recruit and retain high-quality team members
• Work with CAMS Process Leaders to understand and implement business processes
• Ensure we are adhering to the requirements of our service agreements with each customer

New Business Efforts:

• Participate in efforts to increase CAMS’ market presence. Network with key local vendors, builders, developers, and potential customers.
• Lead transition of new properties from Business Development to an assigned community manager.
• Act as liaison of business development team.
• Recommend and implement value added services for competitive advantage as appropriate.
• Attend sales calls and meetings for new business as coordinated by Business Development.
• On an as needed basis, work with Business Development Team in preparing proposals and contracts.

Developer Consulting:

• Act as liaison to builders and developers around the region.
• Assist in development of annual budgets for developers.
• Attend meetings and provide trusted guidance to developers regarding association setup.

Requirements:

• Proficient in all Microsoft Office applications
• Leadership qualities and mindset in regards to managing people and their output
• Excellent reasoning, planning, and time-management abilities
• Superior written and verbal communication skills
• Capable of multi-tasking, staying organized and paying strong attention to detail
• Self-starter who is motivated, proactive, and able to work quickly and accurately
• Able to meet various attendance requirements
• Excellent interpersonal and relationship-building skills

Education, Licensing, & Experience:

• Minimum of five (5) years experience in HOA/POA management/supervisory role
• CMCA required; AMS and PCAM strongly preferred

Benefits and Salary:

The salary for this position is $85,000-90,000 annually based on experience.