Receptionist

Job Details

Level: Entry

Job Location: Bridgeton, NJ 08300

Position Type: Full Time

Education Level: High School

Salary Range: $17.80 - $21.80 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

AMI is seeking a full time Receptionist to join the teams in the AMI office in Bridgeton. This is a great opportunity to join a growing outpatient Radiology practice! AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience.

The Receptionist is responsible for but not limited to:

• Greets patients in a welcoming manner upon arrival, signs them in, and obtains their demographic information.
• Verifies that the patient’s demographic information is accurate and ensures that insurance cards, consents, and other documents are complete and in order.
• Answers phone calls and routes callers to the appropriate staff or department to ensure patient satisfaction.
• Provides patients with history forms, copies of AMI office policies, and legally required documents.
• Explains required forms to the patient in detail and obtains required signatures as needed.
• Prepares patients' charts in advance to ensure efficient registration experience.
• Gathers and prepares patients' records for release.
• Receives, sorts, and distributes incoming mail and interoffice courier deliveries.
• Processes payments from patients for out-of-pocket costs, fees, and copays.
• Schedules appointments for patients according to scheduling guidelines.
• Provides preparation instructions as needed for tests.
• Provides patients with support and guidance by listening to them, building their confidence, increasing satisfaction, ensuring commitments are met, setting appropriate expectations, and responding to their needs.
• Always maintains patient confidentiality.
• Works as a liaison between patients and the clinical team to enhance the delivery of patient care.
• Maintains a calm demeanor and continues to provide courteous customer service when confronted with a difficult situation.
• Maintains the reception and waiting areas in a neat and orderly condition.
• Completes detailed work assignments in a timely manner.
• Performs other duties as assigned.

This full time, 40 hour per week position will provide coverage in AMI's Bridgeton and Vineland-Chestnut Avenue offices. The work schedule includes:

• Monday-Thursday, 9am-5:30pm
• Friday, 8:30am-5pm
• Rotating Saturdays every seven (7) weeks in Vineland

Schedules are subject to change based on business needs.

Qualifications

Candidates must have a High School Diploma or equivalent. Previous clerical experience and intermediate computer skills are required. Must demonstrate excellent customer service practices and have the ability to work in a fast-paced environment with minimal supervision. Previous experience in a medical office or hospital is strongly preferred. Exceptional communication skills, both in-person and on the phone, are required for success in this position. AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience.

EOE