Job Details

Per Diem Position. Shift is typically 8a-5pm. Location is Center City but could be working in the Gibbon building, Honickman Center, JHN, COB first floor or basement, or 10 Main.

Job Description

Summary

Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments. Meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
• Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
• Utilize software system to answer, coordinate, track, and monitor interactions across multiple channels of communication.
• Instructs the patient regarding preparations, pre-screens for radiologic examination using guide sheet posted at reception area.
• Maintain qualitative and quantitative individual and team performance targets.

Minimum Qualifications

• Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Knowledge of imaging procedures.

Preferred Qualifications

• High School Diploma/GED
• 1 year Previous related experience preferred
• Bilingual skills a plus.
• BLS - Basic Life Support AHA - American Heart Association

Additional Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.