Racquet shop manager

Job Details:

Job Location: Hope Valley Country Club - Durham, NC

Position Type: Full-Time (More than 30 hours a week)

Salary Range: $60000.00 - $65000.00 Salary/year

Established in 2000 and based in Atlanta, Georgia, Bobby Jones Links is a club management and development company serving private, resort, daily fee, and public courses. At the heart of our work is a commitment to serving people and creating exceptional experiences for members, guests, and employees. We live by our core values: Make People Happy, Do What You Say, Strive for Excellence, Be Driven, and Grow Every Day. These principles shape our culture and drive our success. As Bobby Jones said, “The secret of golf is to turn three shots into two.” That same pursuit of excellence defines everything we do.

Position Summary:

The Racquet Pro Shop Manager is a key leadership role within the Racquet Sports Department at Hope Valley Country Club. This individual is responsible for managing all aspects of the pro shop’s daily operations, delivering a high level of personalized service to members and guests, and supporting the club’s premier tennis and pickleball programs. The ideal candidate will be professional, detail-oriented, and passionate about providing a first-class country club experience.

Essential Duties and Responsibilities:

Member & Guest Service:

• Provide exceptional, concierge-level service to members and guests.
• Build lasting relationships with members to anticipate needs and preferences.
• Maintain a polished, professional demeanor in all interactions.

Retail Management:

• Oversee all retail operations including merchandise selection, inventory control, ordering, and visual merchandising.
• Curate a premium product mix tailored to the club’s demographics and seasonal needs.
• Manage POS system, sales tracking, and monthly reporting.
• Conduct regular physical inventory and loss prevention practices.

Team Supervision:

• Recruit, train, and manage part-time pro shop associates.
• Foster a member-focused, service-oriented team culture.
• Create and maintain staff schedules to ensure appropriate coverage.

Facility & Operational Oversight:

• Manage racquet stringing, paddle repair, demo programs, and resale of used gear.
• Maintain the cleanliness, organization, and presentation of the pro shop.
• Coordinate with maintenance and housekeeping for facility needs.

Program & Event Support:

• Assist the Director of Racquet Sports and teaching professionals with tournaments, leagues, exhibitions, and social events.
• Promote club programming through in-shop displays and member communications.
• Facilitate member sign-ups for clinics, lessons, and court reservations.

Administrative:

• Prepare and monitor annual pro shop budget in collaboration with department head.
• Maintain accurate records of sales, inventory, and payroll (if applicable).
• Ensure compliance with club policies and procedures.

Qualifications:

REQUIRED SKILLS

• Proficiency in Excel, Word, and club point of sales systems.
• Understanding of Club financials.
• Evaluation of customer satisfaction and responsiveness.
• Knowledge of shop inventory.
• Attention to detail.

Physical Demands & Work Environment Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to: Walk and or stand for long periods of time, sit, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus. Lift up to 50 lbs. occasionally and to lift overhead and push/pull, move lighter objects.