New Equipment Quality Operations Leader, FCSS

Are you passionate about driving quality excellence across global manufacturing, project execution, and engineered product delivery while ensuring exceptional customer outcomes?

Do you enjoy leading cross-functional teams, managing quality risk, and building robust quality processes that enable right-first-time execution, operational excellence, and predictable project performance?

Partnering with the best

The New Equipment Quality Operations Leader provides global Quality Operations leadership for the FCSS New Equipment business, ensuring projects, manufacturing, inspection, testing, documentation, supplier execution and customer release activities are delivered with clear quality ownership, proactive risk management, operational discipline and predictable performance.

The role acts as the primary Quality partner for New Equipment, connecting the FCSS Quality strategy with day-to-day execution across Business, Projects, Engineering, Operations, Supply Chain, Commercial, Supplier Quality, Site Quality, QMS Governance and Continuous Improvement.

This position is accountable for implementing the FCSS Quality strategy within New Equipment, driving project gate rigor, escalation, risk management, structured problem solving, customer issue prevention, Cost of Poor Quality reduction and sustained operational improvement.

As a New Equipment Quality Operations Leader, you will be responsible for:

• Global New Equipment Quality leadership
• End-to-end project quality and product assurance
• Quality authority and risk management
• Customer experience, project execution and right-first-time delivery
• Cost of Poor Quality and business performance
• Problem solving, corrective action and recurrence prevention
• Supplier, external operations and intercompany quality
• Documentation, traceability and configuration control
• QMS deployment and compliance
• Digital quality, data integrity and analytics
• Organisational capability and Quality culture

Key outcomes

• Clear global accountability for FCSS New Equipment Quality Operations, operational performance and quality risk.
• Consistent, risk-based Quality execution across projects, manufacturing sites, suppliers, external operations and customer inspection points.
• Improved project gate rigor, customer inspection readiness, configuration control, traceability and right-first-time documentation.
• Earlier identification, containment, escalation and mitigation of project, manufacturing, supplier, compliance and customer risks.
• Reduced internal defects, customer escapes, repeat issues, supplier defects, warranty exposure, premium transportation and Cost of Poor Quality.
• Effective structured problem solving, evidence-based root cause, verified corrective action and systematic lessons learned across products, sites and projects.
• Stronger quality-data integrity, digital workflow adoption, leadership capability, predictable execution, delivery performance and customer confidence.

Key interfaces

• New Equipment Business, Project, Operations and Manufacturing Leadership
• FCSS Quality Leader
• Quality Operations Leader, Aftermarket
• QMS Governance Leader and Global Continuous Improvement Leader
• Site Quality Leaders, Quality Control teams and documentation teams
• Engineering, Supply Chain, Supplier Quality, Commercial, Project Management and Customer Service
• Configuration Management, technical authorities, authorised inspectors and regulatory bodies where applicable
• Digital, IT, Finance, HSE, Business System CoE, customers and third-party assurance organisations where applicable

To be successful in this role you will:

• Have a bachelor’s degree in Quality, Engineering, Operations, Supply Chain or a related field.
• Have significant experience in Quality, Engineering, Operations, Manufacturing, Supply Chain, Project Quality, Customer Quality or Business Excellence, preferably in a global matrix organisation.
• Demonstrate experience leading Quality across complex projects, engineered products, manufacturing operations, external operations, suppliers or multiple sites.
• Understand project quality planning, project gate reviews, manufacturing quality, inspection and testing, customer inspection points, documentation release, configuration control, risk management, problem solving and corrective action.
• Demonstrate knowledge of regulated, engineered or safety-critical products, including customer, statutory, regulatory, industry-code, product-certification and quality-system requirements.
• Show strong Cost of Poor Quality, rework, scrap, supplier quality, customer escape, warranty and quality-loss reduction experience.
• Be confident using data, leading and outcome measures, Quality Bowler reviews, visual management and performance reviews to drive accountability, escalation and recovery.
• Have the judgement to exercise independent Quality authority, initiate containment or stop-work actions and escalate product safety, compliance, contractual or customer risk.
• Communicate clearly, influence across functions, lead change, build capability and develop a proactive Quality culture.
• Be able to travel globally to support projects, sites, customers, inspections, field issues and business priorities.

Desired:

• Have professional Quality, Engineering, Lean, Kaizen, Six Sigma, or structured problem-solving certification is preferred.
• Have experience in valves, pressure equipment, flow control, safety systems, engineered manufacturing or comparable project-driven environments is preferred.
• Have experience with pressure-equipment, hazardous-area, nuclear, PED, NDE, external operations or customer-specific quality requirements is advantageous.
• Have experience deploying digital quality workflows, ERP Quality Management capability, Quality Bowler reviews or real-time performance dashboards is advantageous.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education assistance
• Generous parental leave
• Mental health resources
• Dependent care support
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Quality Senior Specialist - Quality Management