Project manager, retail special projects

About The Role

The Project Manager, Retail Special Projects is responsible for managing all logistics and operations of special projects and operations initiatives. The role also serves as the primary point of contact for cross functional teams, contractors/vendors, and internal stakeholders to ensure project deliverables are delivered on time, within budget, and in alignment with brand standards. The ideal candidate brings a strong foundation in project management, budget and operational planning, and excellent organizational, communication, and negotiation skills.

What You Get To Do Every Day

• Develop and maintain detailed project schedules, budgets, run-of-show documents, and milestone trackers for each project, accurately maintaining project documentation including contracts, financial records, event trackers, etc. and ensuring all logistics are coordinated seamlessly.
• Source and manage venues, vendors/contractors, equipment, fixtures, décor, F&B, staffing, where applicable, to deliver on-brand events and launches.
• Manage cross-functional relationships for logistics (transportation, supplies, compliance, etc), marketing/signage, technology, and other project components.
• Support the development of standardized project management processes, tools, and templates.
• Conduct site visits to manage progress on event or project launch readiness and execution standards, identify risks to timeline, budgets or brand standards, and escalate and resolve issues proactively.
• Track and manage capital budgets and invoicing for all projects.
• Serve as the central project communication hub, providing regular status updates to senior leadership and key stakeholders.
• Track event outcomes, gather feedback, and produce post-event recaps with recommendations for future improvements.
• Coordinate with field operations to minimize business disruption and communicate project timelines to store teams and cross-functional partners.
• Collaborate with Marketing, Operations, and PR teams to align event programming with brand initiatives.

What You Bring To The Role

Minimum Requirements:

• Bachelor’s degree in Business Administration, Retail Operations, Construction Management, or a related field.
• 5 years of project management experience in retail events, store development, or event management.
• Demonstrated experience managing multiple concurrent projects across geographies.
• Proficiency in project management software (e.g., MS Project, Smartsheet, Procore, or equivalent).
• Excellent organizational, communication, and negotiation skills.
• Ability to travel up to 40% to project sites and events.

Preferred Requirements:

• PMP (Project Management Professional) or LEED certification.
• Experience in multi-unit retail, restaurant, or specialty retail environments.

Compensation, Benefits, + Perks

The expected salary range for this role is $90,000-$110,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.