Program Operations Manager Lead with Purpose — and Make Every Home a Place of Growth and Care

At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals with complex needs live meaningful, fulfilling lives. As a Program Operations Manager, your meaningful impact comes through leading and supporting a team of Direct Support Professionals who provide compassionate, person-centered care in our residential programs. You’ll foster a culture of teamwork and collaboration, ensuring that staff have the guidance, training, and encouragement they need to help residents achieve greater independence and well-being. And because we care for you so you can care for others, we provide the tools, resources, and professional development opportunities that empower you to grow as a leader while making a lasting difference.

Grafton’s Winchester region is seeking an experienced Program Operations Manager in their Children & Adolescent Residential Program. This position will include full-time hours from 12:00pm – 8:00pm or 1:00pm – 9:00pm with a rotating weekend schedule. Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way!

Job Summary

Under general supervision, manages direct support professionals (DSPs) to enable them to provide well-rounded, quality services to individuals utilizing evidence-based best practices. Ensures that DSPs provide for the health, safety, welfare and progress of individuals. Guide DSPs in using effective interactions designed to improve well-being, promote progress toward goals, increase independence, and improve overall quality of life. Observe, document and provide meaningful feedback to DSPs to maintain or improve performance to achieve desired results established by the multi-disciplinary and management teams. Collaborate with the Program Clinical Manager and Program Case Manager to provide the necessary development of DSPs and to support the goals of the program and organization. Ensure that staffing is adequate; manage PTO, and staffing schedule for assigned program. Manage budget for the assigned program. Report to Residential Administrator or Executive Director.

ESSENTIAL JOB FUNCTIONS

• Establishes and maintains positive employee relations
• Interviews and collaborates with Human Resources to hire new employees
• Provides and ensures initial employee training
• Oversees the new employee training within the program provided by the Lead DSP
• Monitors employee performance and utilizes recognition and feedback models to improve / maintain performance
• Provides corrective feedback for employee performance problems that do not improve through coaching
• Provides and ensures on-going employee training and development
• Conducts employee performance reviews, employee performance assessments
• Oversees completion and audits of weekly/monthly paperwork in the home
• Oversees employees’ in completing weekly/monthly shopping for items needed in the home and food.
• Oversees development and implementation of activity schedules
• Provides for employee safety through risk management
• Manages employee transfers and resignations
• Manages staffing for assigned program
• Monitors that clients receive medication and medical treatment, as prescribed
• Manages the safety and rights of clients
• Monitors that clients’ health and hygiene needs are met
• Manages the residence / school site and company vehicle use
• Facilitates maintenance for the assigned program
• Facilitates program planning
• Ensures employees understand their responsibilities to implement clients’ individual plans
• Monitors employees’ implementation of individual plans
• Oversees employees’ support to substitute staff
• Sets expectations and monitors how employees facilitate client participation in the community
• Manages on-call / on-duty responsibilities
• Participates in a weekly on-call rotation
• Demonstrates knowledge of Grafton/program (mission, vision structure)
• Supports the organization’s Continuous Quality Improvement and Trauma Informed Care approach.
• Demonstrates knowledge of the programs current goals and future goals
• Demonstrates willingness and ability to propel the program towards these goals
• Communicates effectively by selecting appropriate communication modalities
• Promotes teamwork and empowers employees’ to self promote and excel
• Manages and implements change in a positive and effective way
• Demonstrates knowledge of overall program budget
• Utilizes approved procedures for purchases and cash requests
• Assists the Operating Team in containing costs
• Manages fiscal budget for the program
• Other duties as assigned

MINIMUM QUALIFICATIONS

A Bachelor’s degree in social work or psychology and 2 years of professional experience working with children, one year of which must have been in residential facility for children and 1 year prior supervisory experience (preferably in a residential setting) preferred; OR A high school diploma or a General Education Development Certificate (G.E.D.) and a minimum of five years professional experience working with children with at least two years in a residential facility for children. Prior supervisory or demonstrated leadership experience preferred. Requires a valid driver’s license.

EMPLOYEE BENEFITS:

Caring for You, So You can Care for Others: Free meals during shift, as available Medical, dental and vision Flexible Spending & Health Savings Accounts Generous Paid Time Off plan & attendance incentives Employer Paid Life Insurance Employee Assistance Program (EAP) Short-term disability (STD) Long-term disability (LTD)

Stronger Together: Supporting Your Growth & Success: Paid Career Development - we pay you while becoming certified in CPR, Ukeru , Mandt and other career training! 401(k), including an employer match up to $2,500 annually Education Assistance up to $5,250 annually As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness.

If you require a reasonable accommodation or need assistance with the application or interview process please contact us at hr@grafton.org. Grafton is an equal employment opportunity employer and tobacco-free workplace.