Summary

Serves as a Program Management Officer with management and operations responsibility of the Inquiry Management and Oversight (IMO) office, responsible for performing management of all human resource actions and functions for the directorate; oversight of official inquiry and correspondence from external and internal sources; to support executive directorate of provider networks engaged in healthcare purchased in the private sector and associated support operations.

Duties

Applicant Count: This announcement will remain open until the closing date, October 21, 2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 50 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered. Applications received after 11:59pm EST on the date in which 50 applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one-day increments at management request.

Major Duties:

• Provide expertise on administrative contract support policies and requirements.
• Provide expert advice and technical assistance to managers and supervisors in a wide variety of administrative and operational areas.
• Provide expertise on operational planning and data analysis based on administrative policies and requirements for non-VA healthcare programs supported.
• Administer a variety of concurrent program projects to facilitate addressing known operational deficiencies within fixed time constraints.
• Collect and integrate information to develop coherent, comprehensive project plans.
• Develop standard processes and tools for managing project teams and overall program management tasks and responsibilities.
• Develop performance standards and evaluate work performance of subordinates.
• Design and implement strategies that optimize employee performance, connect the organization horizontally and vertically, and foster core values and high ethical standards in meeting the organization's vision, mission, and goals.
• Facilitate training to ensure that personnel are informed and possess the knowledge, skills, and experience for effective utilization and employment of their capabilities.
• Evaluate and monitor administrative activities and make substantive recommendations for program segment improvements.
• Investigate and analyze program trends or conditions and initiate corrective action when appropriate.
• Plan work to be accomplished, set and adjust short-term priorities, and prepare schedules for completion of work.

Work Schedule:

Full-time, 8-hour shifts Monday through Friday, from 8:00am-4:30pm. Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This is not a virtual position. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.

Position Description/PD#:

Program Management Officer/ PD642820

Relocation/Recruitment Incentives:

Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/21/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience applying qualitative and quantitative methods to assess and improve program effectiveness, analyze data, identify trends, and provide reports to support management planning and resource allocation. Experience reviewing, analyzing, and interpreting administrative laws, regulations, and operating policies, including creating and updating guidelines to support Program Office operations. Experience in the healthcare industry with knowledge of claims processing operations, authorization and eligibility, provider relations, reimbursement techniques, and coordination of benefits. Experience applying project management and strategic planning techniques to manage complex provider network support services and analyze processes to achieve organizational efficiency objectives. Ability to present analyses and recommendations orally and in writing to management officials, develop policy-related written materials, and negotiate effectively to implement program management solutions.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.