Program assistant

About the role

The Program Assistant is responsible for the provision of a wide range of administrative duties supporting the day-to-day function of the domestic violence programs. The position will support, and work in concert with the DV Manager, Intake Coordinator, group facilitators, and clients as needed.

This is a 40 hour per week position and is paid hourly.

What you'll do

Essential Duties/Responsibilities:

• Sending communications via text message, letters, and/or phone calls to new clients entering programs
• Entering notes and data into the electronic records.
• Assisting the Manager and Intake Coordinator in managing the flow of clients in various programs: FVEP, Evolve and Explore.
• Conduct orientation and occasional intake assessments to clients entering assigned DV programs
• Maintaining physical files, creating files for new client intakes
• Adhering to best practices related to gender responsive and trauma informed strategies
• Uploading monthly/discharge reports, as assigned.
• Reception/security area coverage as needed, and the overall front-line operations (about 20 hours a week.)
• Cultivating and maintaining professional relationships with the guests/clients and staff who enter the building
• Communicating accurately and swiftly to referral sources
• Special projects and other duties as assigned by the DV Manager/Director

Qualifications

Required Skills/Abilities:

• Excellent communication and organizational skills along with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to multi-task and function well in a high-paced environment.

Preferred Skills/Abilities:

• Fluency in Spanish is preferred

Required Education and Experience:

• Experience with Data collection and submission required
• Experience with Excel, Microsoft 365, Microsoft Word and database portals required
• Minimum 2 years’ experience working in an office setting providing customer services both virtual and in person required
• Minimum of associate’s degree or administrative training certificate preferred

Travel requirements:

• Minimal Travel – as needed for training, seminars, program events, etc.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.