Position Summary

🩻 We're Hiring: Radiology Support Coordinator | Radiologist Administration

📍 Address of Practice: Orlando Health Orlando Regional Medical Center (ORMC), 52 W Underwood St, Orlando, FL 32806

🏢 Department: Radiologist Administration

💼 Status: PRN (Per Diem / As Needed)

⏰ Shift: Overnight Shift | Mondays & Tuesdays, 10:30 PM – 7:00 AM

🏷️ Title: Radiology Support Coordinator

About the Role

Facilitate and enhance the working environment for the Radiologists and Department by improving workflow to increase efficiency and productivity for exam throughput.

All Inclusive Benefits (Start Day One)

• 🏥 Health/Dental/Vision/Life Insurance
• 🎓 Student loan repayment, tuition reimbursement, & FREE college education programs
• 📈 Retirement savings
• 👶 Paid paternity leave & fertility benefits
• 🏡 Back up elder and childcare
• 🐾 Pet insurance
• 🏖️ PTO/Holidays, and more for full time and part time employees!

About Orlando Health

Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, physician practices, and outpatient facilities spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Located at our flagship Orlando Regional Medical Center in downtown Orlando, our Radiologist Administration team plays a critical operational role in streamlining imaging workflows and supporting clinical communication system-wide.

Essential Functions

• Effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner.
• Expedites the interpretations of STAT or call report exams as requested by medical staff.
• Connects physician to physician phone calls and provides warm transfers to Radiologists and other departments.
• Manages inbound calls from providers and their support teams.
• Troubleshoots radiologist IT issues and places appropriate tickets or connects with the appropriate IT support staff.
• Faxes or calls reports to physicians.
• Relays after hours pages, consults, and emergent cases to radiology subspecialists.
• Follows up with exams that are incomplete or incorrect to have reports fixed by radiologist in a timely manner.
• Multitasks by managing multiple phone lines, STAT board, radiology work queues, and in person consults.
• Communicates with technologists the need for missing imaging or documentation.
• Documents received communication from technologists and any relayed communication from Radiologists to the appropriate area in Philips PACS.
• Assists in support functions such as unlocking reports for radiologists.
• Educates outside departments on how to retrieve outside imaging.
• Investigates and resolves customer requests, questions, or problems.
• Performs other duties as assigned or directed to ensure smooth operation of the department including downtime operation.
• Actively participates in outstanding customer service and accepts responsibility in maintaining relations that are equally respectful to all.
• Follow HIPAA organizational policies and guidelines.
• Builds positive relationships with colleagues.
• Responds to requests quickly and effectively.
• Identifies and understands customer needs and expectations and meets them.
• Maintains knowledge of physician schedules and subspecialties.

Qualifications

Education/Training:

High School diploma or GED equivalent required.

Licensure/Certification:

None required.

Experience:

Medical Terminology experience required.