Job Summary:

The Practice Manager - Operations II reports to the Chief Operating Officer and is responsible for the day to day operations of one or more medical practices, with a total of five or more physicians generating in excess of 2.5 million in total charges per year. The manager ensures at all times a safe, efficient, cost-effective, and high-quality patient care environment. The ongoing supervision and evaluation of clinical staff is shared with the clinical management personnel. Administrative responsibilities include monitoring of monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications, professional excellence and superb customer service.

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Education:

Required: High school education, with demonstrated knowledge of effective medical practice business practices, familiarity with budget management, medical billing and collection normally acquired through secondary education or equivalent experience.

Preferred: Bachelor's degree in Business or related field or equivalent management/work experience is required.

Experience:

Required: Three years related experience in business management, with strong financial and systems background, and strong marketing experience, to reflect working knowledge of physician office practices, managed care operations and insurance industry structure and products. Experience should demonstrate effective leadership and interpersonal skills to motivate and guide staff.

Preferred: Medical practice management/billing experience preferred.

Required: Advanced PC skills desired. Experience with Microsoft Office products including Word and Excel.

Position Requirement(s): License/Certification/Registration

Required: N/A

Preferred: N/A

Department Position Summary:

The Practice Manager Operations II is responsible for daily operations of one or more physician practices to include registration, cash collection, charge preparation, medical record documentation, referral/authorizations, related insurance and coding process. These responsibilities include hiring, termination and annual competencies as well as disciplinary process. This position will promote teamwork and facilitate a smooth flow of daily operations of the practice. This position ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner. Additionally, the manager is a role model and holds staff accountable for the efficient and effective operation of the practice including superb customer service. This position will assist in the development of capital and operational budgets in conjunction with the Director of Finance. Must operate within the budget, monitoring monthly variances from the budget with justification submitted monthly to the Director of Finance. This position will be responsible for maintenance and reconciling petty cash, accounts payable, and any other duties as directed. This position also supports other general practice operation in collaboration with and as directed by the Chief Operating Officer. This position will be responsible for maintaining standards set forth by DNV and assists with QI initiatives within the practice. Manager must maintain confidentiality in all areas.

Position Requirement(s): Critical Skills

• Excellent organizational, communication and interpersonal skills, both verbal and written
• Ability to work in time sensitive environment and with confidential information.
• Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion. Ability to use change management skills, measure and drive for results.
• Understands and applies the fundamental principals of financial analysis, strategic planning, operations, human resource management, and information systems.
• Detail oriented.
• Ability to analyze issues and use sound judgment in determining the course of action
• Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques
• Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results
• Ability to engage, inspire and influence others.
• Ability to work independently with minimal supervision
• Demonstrates superior leadership and promotes and maintains a culture of excellent customer service with all internal and external customers.
• Ability to collect, analyze and apply data and other practice information; prepare and present written and oral reports with recommendations
• Ability to think and act strategically