Practice Administrator / Market Leader

Location: Orlando, FL

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support.

Position Description

Bluebird Kids Health seeks an experienced operator and business manager to lead its Palm Beach Market, ensuring alignment with Bluebird Kids Health's mission, vision, values, and organizational objectives. Under the leadership of the General Manager (GM) and in close collaboration with the Medical Director of Palm Beach, the Market Leader will have overall accountability for delivering market-level growth, operating, financial, quality, and patient experience outcomes.

What You’ll Do

Operational Leadership:

• Lead, oversee, and manage day-to-day operations across all in-market locations.
• Oversee key performance indicators and drive achievement of all strategy deployed goals.
• Lead and develop site-based leadership teams.
• Collaborate with Market Medical Director to prioritize clinical and operational initiatives.
• Ensure that processes across clinical, administrative, and operational functions are standardized.

Growth and Finance:

• Drive aggressive in-market growth initiatives.
• Drive patient retention and loyalty through patient engagement.
• Partner with Growth & Community outreach to develop and execute strategies for growth.

Quality, Safety & Patient Experience:

• Oversee end to end patient journey ensuring patients and their families’ needs are met.
• Ensure that operations are designed and executed to promote a team-based model care.

Team Development & Talent Management:

• Directly recruit, retain, develop, and manage all market-based site supervisors.
• Collaborate with the Market Medical Director to support provider needs in market.

Technology and Systems Management:

• Ensure all locations operate with up-to-date technology.
• Collaborate with the IT team to troubleshoot technical issues.

Regulatory Compliance:

• Serve as a champion of Bluebird Kids Health’s Integrity & Compliance Program.

What You’ll Need

Education and Experience:

• 5+ years of experience working in a general management or operational role.
• Bachelor’s degree in healthcare administration, business administration, or a related field.

Skills and Abilities:

• Excellent organizational, communication, and leadership skills.
• Excellent analytical and problem-solving skills.

What We Offer

• The opportunity to lead best-in-class launch operations.
• A competitive compensation package with performance incentives.
• A collaborative and dynamic workplace.