Overview

Delaware North Gaming is hiring a Player Development Executive to join our team at Southland Casino in West Memphis, Arkansas. As a Player Development Executive, you'll be integral to our exciting gaming operation, developing and implementing new promotions, building successful connections with our guests, managing special events, and much more. If you're knowledgeable about casino games, have a high degree of integrity, and love connecting with others, apply now!

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Responsibilities

• Network with known players to identify and contact high-value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs and share feedback with leadership for continuous program improvement

Qualifications

• At least 21 years of age
• No college degree required
• Three years of player development experience is preferred
• Ability to obtain and maintain a state gaming license
• Knowledgeable about various casino games, their rules, and the ability to communicate about games

Physical Requirements

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays