Patient services coordinator

Job Details

Job Location: Clinical Support Center - Greenbelt, MD 20770

Position Type: Full Time

Education Level: High School

Salary Range: $18.00 - $19.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Health Care

CVR: Where Purpose Meets Work-Life Balance

We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact. With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you!

Responsibilities

The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients. They may be assigned outbound calls to patients and prospects for all purposes where patient communication as needed. The PSC’s provide outstanding service and impact CVR revenues through the conversion of calls from new patients to a scheduled treatment plan, maximizing patient retention by tracking patient's from the first inquiry call to the completion of treatment, and rescheduling appointments as needed.

Why work with CVR:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• 401k Program
• Tuition reimbursement
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule:

Monday - Friday 9:30am - 6pm

Duties and Responsibilities:

• Maintain company expectations for conversion of inquiry calls to a booked new patients
• Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
• Obtain marketing data for inquiry sources.
• Obtain patient email addresses.
• Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
• Other duties as assigned.

Qualifications

Minimum Requirements:

• Bilingual in Spanish required
• High school diploma or equivalent
• Minimum 1 year of experience in customer service
• Prior call center experience preferred