Patient service representative i hospital - pt 1500-2330 mt. island

Department:

13540 Enterprise Revenue Cycle - Mountain Island NC Arrival Emergency Department

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

16

Schedule Details/Additional Information:

PT 1500-2330 Every Wednesday and EOW

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team.
• Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems.
• Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities.
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Knows insurance basics and recognizes commercial and government plans.
• Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed.
• May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests.
• Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service.
• Monitors and works assigned electronic health record work queues, following the department’s approved process.

Licensure, Registration, and/or Certification Required:

None

Education Required:

High School Graduate.

Experience Required:

None

Knowledge, Skills & Abilities Required:

• Demonstrate the Advocate Health purpose, values and behaviors.
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work.
• Strong attention to detail and accuracy.
• Excellent customer service skills in a variety of situations.
• Excellent communication (written & verbal), customer service and interpersonal skills.

Physical Requirements and Working Conditions:

This position may require travel, therefore, will be exposed to weather and road conditions.

Preferred Job Requirements:

Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.