Overview

Shift: Full Time; Monday-Friday, 8:00 AM - 5:00 PM

Join our team at the Robert Young Center as a Patient Scheduling Coordinator! This position is located at RYC Moline and supports scheduling for all RYC and CADS locations across Iowa and Illinois.

In this role, you’ll manage incoming calls, referrals, patient scheduling, insurance verification, prior authorizations, and scheduling-related projects while maintaining accurate information in the EMR. Central Scheduling hours are Monday-Friday, 8:00 AM-5:00 PM, with occasional shift adjustments based on department needs.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Manages complex scheduling and/or rescheduling of patient appointments, procedures, diagnostic tests, surgeries, hospital admissions, and other related appointments between multiple providers, ensuring compliance with scheduling protocols and regulatory requirements.

Greets patients upon arrival, checks them in, assists with required forms, and resolves conflicts by prioritizing high-priority cases to ensure timely patient access.

Coordinates multi-service appointments and manages phone calls to optimize patient access and efficiently schedule procedures.

Facilitates coordination with clinic staff and patients to ensure precise and timely scheduling, including securing necessary pre-certifications, insurance information, and financial data.

Delivers appointment details, procedure instructions, and pre-visit requirements to patients, addressing scheduling concerns and ensuring full understanding of the process.

Confirms insurance coverage and secures prior authorizations for scheduled procedures, ensuring patients are fully informed of insurance details. Coordinates interpreter services and special accommodations for patients as necessary, ensuring comprehensive care coordination.

Updates patient scheduling information into the Electronic Medical Record (EMR) system, verifying accuracy of patient demographics, insurance, and procedure data, and evaluating patient records to determine if outside documents are required.

Qualifications

Education:

• High School Diploma or equivalent required.
• Associate’s degree in Business Administration, Healthcare, or other related field preferred.

Experience:

• Three (3) years of customer service OR healthcare related experience required.
• Three (3) years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, and maintaining medical records preferred.

License(s)/Certification(s):

• None.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.