Where You’ll Work

Founded in 1946, Dignity Health - French Hospital Medical Center is a 112-bed, acute care, nonprofit hospital located in San Luis Obispo, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including heart care, orthopedics, and a family birthing center. Additionally, French Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has achieved an “A” Hospital Safety Grade from The Leapfrog Group for every reporting period since 2012.

One Community. One Mission. One California

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Ensures complete, accurate and timely entry of insurance information into legacy ADT system, either at the time of service or during pre-registration/pre-admission.
• Collects, enters and completes corrections of required data into the legacy ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement for services for inpatients and outpatients at the time of service or during pre-registration/pre-admission.
• Explains the Dignity Health Payment Assistance program fully, and directs them for further assistance, as necessary, either before or at the time of service.
• Identifies appropriate forms for patient/guarantor signature and obtains these signatures.
• Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPPA protected and confidential; only accessing a single credit card payment at a time.
• Verifies insurance benefits on all assigned scheduled admissions and outpatient services above the facilities defined dollar threshold, at least 3 days prior to date of service when possible, by using electronic verification systems or by contacting payers directly, to determine the level of insurance coverage and documents accurately in the system.