Patient financial advocate – day shift

Shift:

Full-time, Monday-Friday, Potential Weekend Coverage

Work Arrangement:

On-Site

Department:

Financial Counseling

Facility:

University Hospital – 1 Hospital Drive, Columbia, MO

Compensation:

• Base Pay Range: $19.15-$30.23 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a compassionate, detail-oriented individual who thrives on helping others navigate the complexities of healthcare costs and has a passion in reducing those barriers. The ideal candidate is a proactive advocate who excels at connecting patients with vital financial resources, state programs, and ensuring they receive the care they need without unnecessary stress. If you have a keen ability to break down complex information, a passion for guiding and applying individuals through financial assistance programs, and a desire to make a real impact in patients' lives, we want you on our team. Join us at MU Health Care and be a key player in delivering accessible, patient-centered care!

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Provide consumers and patients with price estimates for potential or scheduled services.
• Screen and enroll patients in applicable state and federal health insurance plans and assistance programs available such as Missouri Medicaid, Show Me Healthy Woman, etc.
• Determine the level of patient liability by using appropriate systems, data, and clinical staff and physicians as necessary to advise patients on financial obligations to secure prepayment for care.
• Interview and screen patients at the bedside and via phone for scheduled and unscheduled admissions which includes multiple facility support across the health system.
• Inform patients of MU Health’s Financial Assistance program. Screen and approve the application as appropriate.
• Maintain adequate and current knowledge of State of Missouri Medicaid programs and qualifiers.
• Work closely with outside agencies and departments such as the State of Missouri Family Support Division, any partnered vendors, and all internal clinical departments.
• May complete unit/department-specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

• Two (2) years of college or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Experience in healthcare, finance, patient accounts, social services, or financial assistance programs.

PREFERRED QUALIFICATIONS

• Bachelor’s degree.
• Experience with state health insurance programs.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.