Overview

As a 'first impression' to our customers, greet and assist patients and provide excellent service in person and on the phone. Manages patient inquiries and confirming insurance coverages and payment processing from patients, communicating clearly to patients and medical staff. Maintaining accurate patient records, inputting data accurately.

Responsibilities

• Checking patients in and out when they arrive/leave appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient information
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Qualifications

Education:
High School Diploma or equivalent required.
Working knowledge of medical and insurance terminology
Customer service experience preferred
Strong communication and customer service skills
Input extensive data