Patient access manager - emergency department

Inova Alexandria Hospital Emergency Department is looking for a dedicated Patient Access manager to join our ED team. This role core schedule is full-time, day shift, Monday-Friday. The Emergency Department operates 24/7, and This manager may be called on to support during evening or overnight shifts, weekends, and holidays to meet the staffing need, as needed.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

The Manager of Patient Access is responsible for counseling patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Leads a team in planning, implementing and facilitating organizational change while using knowledge of coaching approaches, tools and techniques to improve individual performance and foster development. Utilizes Human Resources and performance management processes/systems to align individual performance with achieving goals. Leads project teams and implementing project plans, in accordance with established goals and measures.

Job Responsibilities

• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
• Tracks multiple projects and priorities in a master project plan.
• Facilitates group decision making by using various decision making tools and processes.
• Assimilates data from multiple sources (e.g. individuals, work groups, teams) to identify trends and patterns.
• Coaches managers and leaders to reflect on problem resolution outcomes and develop problem solving competence.
• Develops and documents project mission, objectives and goals needed to define project scope and gain next level approval for resources.
• Collects and interprets feedback from multiple sources (internal/external customers, peers, superiors and subordinates) to use in the coaching process.
• Leads process improvement projects/teams to improve the efficiency/effectiveness of financial counseling and achieve maximum reimbursement.
• Implements monitoring processes to ensure that all team members receive timely performance reviews and have current development plans.
• May perform additional duties as assigned.

Minimum Qualifications

• Experience: 3 years of healthcare experience to include 1 year of supervisory/lead experience.
• Education: High School diploma or equivalent.

Preferred Qualifications

• Emergency department experience strongly preferred.
• EPIC EMR experience preferred.
• Data analytics experience preferred.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.